10 Replies Latest reply on Apr 10, 2018 8:22 AM by Slimfred

    CAN'T SAVE AS PNG OR JPG, ONLY SEE "COPY PSD" COPY BOX UNCHECKED...

    starbird parrot Level 1

      WHEN I TRY TO SAVE AS A PNG, I SEE ONLY "COPY PSD". I CANNOT GET IT TO SAY PNG.  JUST TALKING TO SOMEONE FROM ADOBE CHAT WHO TRIED TO SAVE AS PNG AND JPG AND GOT THE SAME MESSAGE. HE SAID TO COME HERE AND AN 'EXPERT' WOULD ASSIST.

       

      I HAVE TO WORK ON MY WEB SITE. I HAVE BEEN HAVING THIS PROLEM FOR OVER A WEEK AND ... SOME PSD FILES FROM A MONTH OR A YEAR AGO WON'T EVEN OPEN SAYING THEY ARE NOT PHOTOSHOP FILES....

       

      CS6 HIGH SIERRA. I WS TOLD THAT AT THIS TIME THEY ARE COMPAITBLE.

       

      I NEED HELP.. I HAVE BEEN UNABLE TO EVEN KNOW WHAT IS WRONG, MUCH LESS FIX IT.  THEY GUY ON CHAT HAD NO CLUE WHY IT'S DOINT THAT EITHER.  I HAVE TWO SCREEN SHOTS IF ANYONE NEEDS TO SEE THEM.

       

      CAN ANYONE HELP ME PLEASE? I CANNOT AFFORD TO RENT PHOTOSHOP AT THIS TIME.