The way icon displays in the screenshot, there is a possibility that the application didn't even install correctly.
Use this link to run the cleaner tool- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
and install the application again through- Adobe Acrobat Reader DC Install for all versions
Let us know if it doesn't make any difference.
Clean Tool зависает при удалении Acrobat Reader
удалил с помощью Bulk Crap Uninstaller, нашел все остатки и удалил вручную
переустановил Reader - тоже самое, что и ранее на скриншоте
1 person found this helpful
Can you please try repairing the installation. To repair, please follow the steps given below:
- Close Acrobat/Reader and all open web browser windows.
- Click the Start button at the bottom-left of your screen.
- Go to Control Panel or Settings then Control Panel.
- Click on Programs and Features
- Click on Acrobat or Adobe Reader.
- Click Uninstall/Change
- In the Setup dialog box, click Next.
- Click Repair, then click Next.
- Click Install.
- When the process is complete, click Finish.
This should resolve the issue. In case this does not solve the issue for you, please do let us know.
Sorry for the delay in response to your query.
If you are still experiencing the same problem, and have not been able to remove the application using cleaner tool and neither through control panel. Then you must create the Hidden admin account and check the same in that.
Because there is seems to be a problem with the user account itself, as its neither installed the application correctly nor letting to remove it properly.
How to enable the hidden admin, you may check-
Enable Built-in Administrator Account in Windows
1- First you’ll need to open a command prompt in administrator mode by right-clicking and choosing “Run as administrator” (or use the Ctrl+Shift+Enter shortcut from the search box).
Note that this works the same in all versions of Windows. Just search for cmd and then right-click on the command prompt icon in the Start menu or Start screen.
If you are in Windows 8.x or 10 you can right-click on the Start button and choose to open a command prompt that way.
2- Now type the following command:-
3- You should see a message that the command completed successfully. Log out, and you’ll now see the Administrator account as a choice. (Note that this screenshot is from Vista, but this works on Windows 7 and Windows 8 and Windows 10)
You’ll note that there’s no password for this account, so if you want to leave it enabled you should change the password.
Disable Built-in Administrator Account
Make sure you are logged on as your regular user account, and then open an administrator mode command prompt as above. Type the following command:
net user administrator /active:no
извините за долгое отсутствие
ничего не помогло(
видимо проблема в системе
видимо буду переустанавливать систему в ближайшем будущем)
спасибо за помощь