2 Replies Latest reply on Feb 14, 2018 6:16 PM by lydiad15929750

    Text Engine not Working


      Recently I had a new version of Photoshop CS6 downloaded remotely by an Adobe technician from an Adobe Facility in India.  I have a desktop computer and Windows 10. Today, I tried using the text tool for the first time and was unable to type. This is the message:  "Could not complete your request because something prevented the text engine from being initialized". Based on the Adobe video resolutions for fixing this problem, I deleted the preferences but this did not work. I also tried swapping the Text Engine to East Asian, then back to Middle Eastern as advised on a Forum thread and this didn’t work either. Can anyone figure this out, as I don't know what to do and there are no other suggestions?


      PS I did not load any new fonts that caused the problem.