3 Replies Latest reply on Feb 15, 2018 3:57 AM by F. McLion

    Lightroom 6 update fails

    DawnPS Level 1

      I recently installed Lightroom 6 to my second computer (mac air). Help/updates option grayed out. I found on a thread on these forums that I needed to delete a file in the adobe library called AdobeUpdaterAdminPrefs.dat.

       

      That worked, and I clicked  Updates. It told me I needed to download the installer and I followed its link, eventually installing what was called Lightroom CC 2015.

       

      I now have Lightroom 6.14, but it crashes each time I open it, or if not then, it won't let me  do anything then it crashes anyway.

       

      I have sent the crash report to Adobe but so far only get an automated response saying they don't know the answer. I might have to get rid of it all and reinstall Lightroom from scratch. Any other ideas?

       

      Thanks in advance

       

      Dawn.