1 Reply Latest reply on Feb 16, 2018 2:40 AM by cadbury

    Impossible signature

    trixg15398054

      Hi guys!

       

      I'm trying sign a pdf. The thing is:

       

      - No browser can read it, adobe reader can't read it, but adobe acrobat can and even allowed me to file it.

      - When I try to sign, the "sign" item stays gray.

      - I can sign other pdfs.

      -  Document's properties say signature is allowed.

       

      Does anyone know how to make this work?

       

      Thanks

        • 1. Re: Impossible signature
          cadbury Adobe Employee

          Dear user ,

           

          Thank you for reporting the issue. Please could you confirm the permissions, specially Signing and Changing the Document, that are allowed for the document. Secondly, do you have a signature form field on the pdf? If signing is allowed for a protected document, you can sign in any signature field already present in the form. But you cannot place any new signature box in the field .

          Also, since you are not able to open the file in Reader, can  you please go to Preferences by Ctrl+K -- Security(Enhanced) -- Uncheck Protected Mode at startup . Close Reader, launch Reader again and try opening the file .