34 Replies Latest reply on Aug 21, 2018 5:12 PM by Jon Anscher

    Not Backed Up, Corrupt original

    floriant99410785

      I try to sync my raw files with the cloud, but every time I get a message that says "Not Backed Up, Corrupt original". I can open every every file that seems to be corrupt without any problems via Mac Finder and also work with them in Lightroom CC, but it won't sync with the cloud.

       

      Bildschirmfoto 2018-02-14 um 21.44.30.png

       

      I already updated Lightroom cc to version 1.2 and I tried to solve it with the known issues https://helpx.adobe.com/lightroom-cc/kb/known-issues.html#SyncingLightroomphotos

      I also have done a lot of work on my picture and I don't want to waste that time. Is there any way to fix these issue? The Raw files are on a external disk, connected to the Macbook.

       

      Best regards,

       

      Florian

        • 1. Re: Not Backed Up, Corrupt original
          selondon Adobe Community Professional

          Hi Florian, can you give a little extra background so others can help... how are you trying to import the Original RAW into LrCC? What is your workflow? How many photos does this affect? What format are they? Also, is it possible to import from a local disc?

          • 2. Re: Not Backed Up, Corrupt original
            floriant99410785 Level 1

            Hello Selondon,

             

            Usally I Import my Raw files from a the SD-Card to an external SSD-Disk (Mac OS Extended (journaled)) connected with my Macbook. The pictures are made with an EOS M3, so its a Canon RAW file. The database .libary is still on the default folder. After that I adjust the pictures, export some of these and (because I am still traveling) if I have a good internet connection I will sync them with the adobe cloud via Lightroom cc. After a while I try to sync my pictures I get this message

             

            Bildschirmfoto 2018-02-15 um 08.25.50.png

             

            I read about a bug, that if you work with adobe Lightroom CC and an external disk, if you disconnect the disk before a complete sync of the pictures, it creates this message. But the originals are not corrupt.

             

            Lightroom tells me that I have to re-import the pictures. But then all of my work on every single picture is gone and I don't want to waste that time. There are around 2000 pictures affected.

             

            Thanks for your help!

             

            Best regards,

             

            Florian

            • 3. Re: Not Backed Up, Corrupt original
              selondon Adobe Community Professional

              Hi Florian,

               

              See you have posted in the ‘other‘ (photoshop.com/getsatisfaction) forum also.

              It’s probably worth adding the extra info above also as Adobe engineers monitor it often.

               

              Sounds strange as my understanding is that LrCC imports and then syncs when it can.

               

              Out of interest can you see the photos at Photo Editor | Online Photoshop Lightroom ?

               

              Also what happens when you try to reimport one into LrCC, does it see it as a duplicate?

              • 4. Re: Not Backed Up, Corrupt original
                floriant99410785 Level 1

                Hello Selondon,

                 

                Thanks for taking the time for helping me.

                 

                If I look at Photo Online Editor I see that there should some pictures, but the Raw files are missing. It looks like this:

                 

                Bildschirmfoto 2018-02-15 um 22.54.57.png

                 

                It looks like the Metadata exists but the picture does not.

                 

                When I try to import the same picture again, it will be recognized as a duplicate. If I try to import the picture from the Lightroom CC Catalogue folder where the original pictures are, it will be still corrupt. But if t take the same picture and copy it to a different folder and import it, its not corrupt anymore and is uploading to the cloud. So it seems there is a bug in the database, because these pictures are definitely not corrupt, they are ok.

                 

                Can anybody help me with this?

                 

                Best regards,

                 

                Florian

                 

                • 5. Re: Not Backed Up, Corrupt original
                  shwetas15210530 Level 1

                  Just to clarify, your steps were

                   

                  -Imported the pictures from a SD card

                  -Disconnected the SD card

                  -Waited for these pictures to sync, and when they did, this "Not Backed Up, Corrupt original" did not appear

                  -Made changes to these pictures when you did not have internet

                  -While you were connected to the internet again and the images started to sync, the "Not Backed Up, Corrupt original" did appear.

                   

                  Does this sound about right?

                  Also, are you able to export the images with the changes?

                  • 6. Re: Not Backed Up, Corrupt original
                    floriant99410785 Level 1

                    Hello shwetas88775777,

                     

                    Yes in principal right, but a few modifications in the row are needed:

                     

                    -Imported the pictures from a SD card to an external SSD

                    -Disconnected the SD card

                    -Made changes to these pictures when you did not have internet

                    -Waited for these pictures to sync, and when they did, this "Not Backed Up, Corrupt original" did not appear

                    -While you were connected to the internet again and the images started to sync, the "Not Backed Up, Corrupt original" did appear.

                     

                    I am traveling for a longer time and work often offline. If I have good connection I upload them.

                     

                    Best regards,

                     

                    Florian

                    • 7. Re: Not Backed Up, Corrupt original
                      floriant99410785 Level 1

                      Hello Adobe,

                       

                      first, I'm really really unhappy that there is no official statement or answer. No help nothing. I will give you some more input, so maybe someone will hear me...

                       

                      1. I can export changed files that are tagged as corrupt.

                      2. I ran into the same problem again with some new pictures. It happens the following way:

                           - Import new pictures from SD Card to an external Disk, connected via USB 3

                           - Cloud sync tells that there are ~600 pictures to sync

                           - Close Lightroom CC

                           - Remove external Disk

                           - Open Lightroom

                           - Connect external Disk

                           - After that, most of the 600 pictures (but not all ~40 where ok) are tagged as corrupted

                       

                      3. If I copy the "corrupt" pictures from the external Disk to the internal Disk and import the pictures again, they are no longer corrupted.

                       

                      I would really expect some sort of reply and a fix for this issue!

                       

                      Regards,

                       

                      Florian

                      • 8. Re: Not Backed Up, Corrupt original
                        shwetas15210530 Level 1

                        Hello Florian,

                         

                        I am actually from the Lightroom team. Should have mentioned that earlier.

                         

                        Sorry for the delayed response. Unfortunately, I was unable to reproduce this issue.

                         

                        Could you please attach some of the photos in question via dropbox?

                         

                        We are looking into the issue.

                         

                        Thanks,

                        Shweta

                        Lightroom CC Team

                        • 9. Re: Not Backed Up, Corrupt original
                          floriant99410785 Level 1

                          Hello Shweta,

                           

                          I send you a PN with a link to some pictures.

                           

                          Probably the configuration of the system can hep as well:

                          • MacBook Air 11" (2013, 1,7 GHz Intel Core i7, 8 GB RAM)
                          • macOS  10.13.3
                          • Lightroom V1.2 Build20180131-1556-7f481f8
                          • Internal HD Format: APFS-Volume 128GB
                          • External HD (SSD USB3) Format: Mac OS Extended (journaled) 250GB

                           

                          Thanks for you help!

                           

                          Best regards,

                           

                          Florian

                          • 10. Re: Not Backed Up, Corrupt original
                            floriant99410785 Level 1

                            Hello Shweta,

                             

                            probably I figured out a workaround to solve that problem, but it works only with a single picture at a time:

                             

                            - In Lightroom CC just simply create a copy of the picture

                            - After that the copy of the pictures sync state is uploading and not corrupted after sync the meta data

                            - The original picture remains still as corrupted, but can be deleted

                            - All picture developments still remain

                            - The file name of the copy has now a -2 added

                             

                            This is another prof that the pictures has no defect, it is definitely an issue in the Lightroom library or sync mechanism.

                            Maybe this information helps finding the bug.

                             

                            Best regards,

                             

                            Florian

                            • 11. Re: Not Backed Up, Corrupt original
                              shwetas15210530 Level 1

                              Thank you for the information Florian!

                               

                              Can you also please share a full report?

                               

                              In order to do so,

                              Please click on the Adobe Lightroom CC menu and click on Preferences. In the account panel, hold down the Opt/Alt key.

                               

                              You will get an option to generate a full report.

                              Once you click on it, it generates the report and you can open it in finder. After it finishes syncing, when you right click it, you will get an option to share the link. Please click on that and and you will get a link(make it public please) to share with us. You can email me: shsridha@adobe.com or send a message to me with the link.

                               

                              Thank you,

                              Shweta

                              • 12. Re: Not Backed Up, Corrupt original
                                floriant99410785 Level 1

                                Hello Shweta,

                                 

                                As requested I sent the link with the full report to your email address.

                                 

                                Thanks in advance for your help!

                                 

                                Best regards,

                                 

                                Florian

                                • 13. Re: Not Backed Up, Corrupt original
                                  shwetas88775777 Adobe Employee (Admin)

                                  Thanks Florian! I will contact you via email!

                                   

                                  Shweta

                                  • 14. Re: Not Backed Up, Corrupt original
                                    selondon Adobe Community Professional

                                    Hi Shweta,

                                     

                                    Just wondered if there was a fix for this that you can share or any tips for customers with similar issues?

                                     

                                    Thanks

                                    • 15. Re: Not Backed Up, Corrupt original
                                      shwetas88775777 Adobe Employee (Admin)

                                      Hello,

                                       

                                      Unfortunately at this time, there is no fix for the issue apart from deleting and reimporting the pictures.

                                      We aim to prevent this from happening.

                                       

                                      In this case, it was because the external drive was disconnected before sync finished.

                                      2 people found this helpful
                                      • 16. Re: Not Backed Up, Corrupt original
                                        selondon Adobe Community Professional

                                        Thanks Shweta

                                        • 17. Re: Not Backed Up, Corrupt original
                                          paulh49085490

                                          Hi Shweta

                                           

                                          just to add to this thread - I am having the exact same problem - trying to upload 45k images!!! Seems to be a problem with using an external drive and not completing the sync in one session???

                                           

                                          Paul

                                          • 18. Re: Not Backed Up, Corrupt original
                                            paulh49085490 Level 1

                                            Seriously thinking of cancelling my sub until this issue us resolved....

                                            • 19. Re: Not Backed Up, Corrupt original
                                              shwetas88775777 Adobe Employee (Admin)

                                              Hi Paul,

                                               

                                              Yes, you're right.

                                               

                                              Are you also on the 1.2 version?

                                               

                                              Shweta

                                              • 20. Re: Not Backed Up, Corrupt original
                                                paulh49085490 Level 1

                                                Hi Shweta

                                                 

                                                thanks for replying - I am pulling my hair out over this issue and driving my family nuts!

                                                 

                                                yes, vs 1.2

                                                 

                                                Paul

                                                • 21. Re: Not Backed Up, Corrupt original
                                                  shwetas88775777 Adobe Employee (Admin)

                                                  Thanks Paul.

                                                   

                                                  We're working on it!

                                                  • 22. Re: Not Backed Up, Corrupt original
                                                    markusb35963689 Level 1

                                                    I am having the same issues here for adding more context to this:

                                                    receiving error "Not backed up, Corrupt original" (see my post from 14-Jan-2018).

                                                    Glad to hear you are working on this. Please let me know if I can do anything to support you in the issue process.

                                                    • 23. Re: Not Backed Up, Corrupt original
                                                      markusb35963689 Level 1

                                                      Not fixed with the latest release of LR CC 1.3. Any updates @shwetas88775777 ?

                                                      • 24. Re: Not Backed Up, Corrupt original
                                                        shwetas88775777 Adobe Employee (Admin)

                                                        Unfortunately, the fix cannot correct images that already marked as corrupt. It will only prevent this from happening in the future. The only workaround would be to delete the images and reimport them, or make a copy of the images and delete the corrupt ones.

                                                        • 25. Re: Not Backed Up, Corrupt original
                                                          ianrahman Level 1

                                                          Could a preferences menu option be added to re-scan all corrupt images? The workaround as you described is untenable in cases where there are a great many "corrupt" images scattered throughout a large library.

                                                           

                                                          Edit:
                                                          And if there's a means to re-scan the corrupt images, it would also be helpful to have a filter to view only the corrupt images.

                                                          • 26. Re: Not Backed Up, Corrupt original
                                                            borisl17697318 Level 1

                                                            I had the same issue, when I migrated 11k photos. I disabled the GPU support and then it worked much better.

                                                            • 27. Re: Not Backed Up, Corrupt original
                                                              markusb35963689 Level 1

                                                              Oh, this is really bad news. How can I re-import only the relevant images with scattered images across hundreds of albums with 8000+ images having this sync error, while 40,000 images are OK? Agree with Ian, this is not a viable path.

                                                               

                                                              I believe all that is required is a simple re-scan of the corrupt images and trigger the upload. It's a matter of just calling this method in the code and exposing it as an UI element.

                                                               

                                                              @ian, version 1.3 allows you to set the filter to only show the images with an error in the sync status.   

                                                               

                                                              Still looking for a real solution. A photographer shouldn't spend weeks fixing the library that was corrupted in the migration process, especially on a premium product like LR.

                                                              • 28. Re: Not Backed Up, Corrupt original
                                                                borisl17697318 Level 1

                                                                I had about 40 Albums and spend some time using those steps:

                                                                1. Open Album

                                                                2. Select corrupted files

                                                                3. Export currupted files

                                                                4. Deleted corrupted files

                                                                5. Imported them again into the Album.

                                                                 

                                                                @Adobe-Team: Maybe this could be automated in a bugfix version.

                                                                1 person found this helpful
                                                                • 29. Re: Not Backed Up, Corrupt original
                                                                  markusb35963689 Level 1

                                                                  Just tried this with one album and it works like a breeze. This is really helpful and may be a path forward and reducing the time burden to maybe a day worth of work. Much appreciated, thank you Boris!

                                                                   

                                                                  Maybe Adobe picks this up as a workaround to automate the whole process.

                                                                  • 30. Re: Not Backed Up, Corrupt original
                                                                    shwetas88775777 Adobe Employee (Admin)

                                                                    We're going to continue to take a look at this.

                                                                    We can't guarantee a solution but we're going to give it a shot.

                                                                    • 31. Re: Not Backed Up, Corrupt original
                                                                      karanrao123

                                                                      Hi,

                                                                      Has there been a resolution to this?

                                                                      I started migrating to CC a week ago, a catalog of 237 GB. No I am noticing the error on many chunks of photos. There is no easy way re-upload the affected files selectively.

                                                                       

                                                                      Would appreciate your help.

                                                                      -Karan

                                                                      • 32. Re: Not Backed Up, Corrupt original
                                                                        shwetas88775777 Adobe Employee (Admin)

                                                                        We are actively exploring ways to resolve this issue.  If anyone would like to help test early solution attempts, please let me know.

                                                                        • 33. Re: Not Backed Up, Corrupt original
                                                                          shwetas88775777 Adobe Employee (Admin)

                                                                          Launching the latest 1.4 build should automatically correct the corrupt images that were incorrectly marked corrupt.

                                                                           

                                                                          The one thing to keep in mind is that the hard drive containing the supposedly corrupt originals must be connected when launching in order for the corrupt assets to resolve.

                                                                          • 34. Re: Not Backed Up, Corrupt original
                                                                            Jon Anscher

                                                                            I am running Lightroom 1.4 and am having this same issue. I just migrated from Lightroom Classic, and all of these images were migrated from there.

                                                                             

                                                                            I tried making a copy of one of the images (a 7 MB JPEG), and it's been trying to upload that for over an hour now. This image, along with a bunch of others, came in with no capture date. The image is fine, I can open the original without trouble. Additionally, for this particular image, when I deleted and re-imported it, it suddenly came in with a capture date.

                                                                             

                                                                            My biggest concern here is this happening again. I had to let go of my file structure to get into Lightroom CC, so I'm now highly dependent upon albums to find my photos now. If this continues to happen, I will quickly lose track of my images because I can't figure out which albums they were in before they got corrupted.

                                                                             

                                                                            This is a major issue, and unless there is a resolution, is a deal breaker for me.

                                                                             

                                                                            UPDATE: I went through the photos little by little, trying to find them in their originating albums (the ones I use to organize all my photos). It was huge a pain, because I could not determine just from the image what album they all belonged to. I've taken hundreds of pictures of squirrels or a sunset. But I finally got them all fixed and the sync errors seem to be gone now. However, now I'm not sure I can trust Lightroom with my photos. I would still like to know if this issue is being worked on, or if I should leave Lightroom.