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Do you have RoboSource Control installed and active? If you don't want to use it, uninstall it and you should be fine.
When you check out your files, do you put them on a hard drive? Also I'm assuming that when you said you "manually" check out files, you mean you a third party source safe product?
I check the files out to my local hard drive direct from Source Safe. i.e. i do not use the source control that Robohelp provides. Lets just say it didnt work well for me!
I have had a degree of success though Colum. I can now access the help and i am not 100% sure as to how!
I uninstalled the RH Source control software as you suggested and after performing a couple of get latest from Source Safe i could finally open the help. I can only guess that somehow the RH source control software (although not being used) somehow caused this....
Thanks again for your help!