0 Replies Latest reply on Feb 17, 2018 2:16 PM by harjo02

    Photoshop CC 2018 Crashes when opening photo

    harjo02

      I bought Creative Cloud the other day and installed Lightroom CC and Classic and Photoshop.  I can open photos and edit in Lightroom but they will not open in Photoshop---any time I attempt to open an image in Photoshop (jpg, raw, png) it hangs for a moment then generates a crash report and crashes. 

       

      I had Elements 13 working and working perfectly before all this.

       

      I've tried uninstalling Nik Plugins, uninstalling Elements 13, uninstalling and installing all Adobe products and Nik plugs and tried installing just Photoshop with no improvement. 

       

      I've got Windows 10, 64bit laptop.  I've tried disabling the preference to not use GPU for photos....disabled file handling to sync in background.  Nothing is working.

       

      Here is my crash report.  Any thoughts?   As it is, Photoshop is 100% unusable for me and I'm not only frustrated, but very disappointed and want my money back if this doesn't get fixed.

       

      <?xml version="1.0"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.1" build="20180206.r.254">

      <time year="2018" month="2" day="17" hour="16" minute="56" second="18"/>

      <user guid="96a4cba9-a88c-4f90-a9c8-842aba429dc2"/>

      <system platform="Windows 10 Home" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="8049" machine="Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2400 MHz"/>

      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFF66CDE889">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x00007FFF66CDE889" symbolname="DrvValidateVersion"/>

      <stackStatement index="1" address="0x00007FFF66CED97E" symbolname="DrvValidateVersion"/>

      <stackStatement index="2" address="0x00007FFF66CD325B" symbolname="DrvPresentBuffers"/>

      <stackStatement index="3" address="0x00007FFF950E9288" symbolname="wglCopyContext"/>

      <stackStatement index="4" address="0x00007FFF66CD3F19" symbolname="DrvSwapBuffers"/>

      <stackStatement index="5" address="0x00007FFF66CD3BDF" symbolname="DrvSwapBuffers"/>

      <stackStatement index="6" address="0x00007FFF950FA877" symbolname="wglSwapBuffers"/>

      <stackStatement index="7" address="0x00007FFFBADD330E" symbolname="SwapBuffers"/>

      <stackStatement index="8" address="0x00007FFF823F6E4A" symbolname="unknown"/>

      <stackStatement index="9" address="0x00007FFF823F4298" symbolname="unknown"/>

      <stackStatement index="10" address="0x00007FFF8240084E" symbolname="unknown"/>

      <stackStatement index="11" address="0x00007FFFBBBCB85D" symbolname="CallWindowProcW"/>

      <stackStatement index="12" address="0x00007FFFBBBCB40B" symbolname="CallWindowProcW"/>

      <stackStatement index="13" address="0x00007FFF950F8E5D" symbolname="glDebugEntry"/>

      <stackStatement index="14" address="0x00007FFFBBBCB85D" symbolname="CallWindowProcW"/>

      <stackStatement index="15" address="0x00007FFFBBBCB54C" symbolname="CallWindowProcW"/>

      <stackStatement index="16" address="0x00007FFFBBBE19C3" symbolname="GetTopWindow"/>

      <stackStatement index="17" address="0x00007FFFBDBC3B54" symbolname="KiUserCallbackDispatcher"/>

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      <register name="LastExceptionToRip" value="0x0000000000000000"/>

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      </registerSet>

       

       

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