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I bought Creative Cloud the other day and installed Lightroom CC and Classic and Photoshop. I can open photos and edit in Lightroom but they will not open in Photoshop---any time I attempt to open an image in Photoshop (jpg, raw, png) it hangs for a moment then generates a crash report and crashes.
I had Elements 13 working and working perfectly before all this.
I've tried uninstalling Nik Plugins, uninstalling Elements 13, uninstalling and installing all Adobe products and Nik plugs and tried installing just Photoshop with no improvement.
I've got Windows 10, 64bit laptop. I've tried disabling the preference to not use GPU for photos....disabled file handling to sync in background. Nothing is working.
Here is my crash report. Any thoughts? As it is, Photoshop is 100% unusable for me and I'm not only frustrated, but very disappointed and want my money back if this doesn't get fixed.
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.1" build="20180206.r.254">
<time year="2018" month="2" day="17" hour="16" minute="56" second="18"/>
<user guid="96a4cba9-a88c-4f90-a9c8-842aba429dc2"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="8049" machine="Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2400 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFF66CDE889">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF66CDE889" symbolname="DrvValidateVersion"/>
<stackStatement index="1" address="0x00007FFF66CED97E" symbolname="DrvValidateVersion"/>
<stackStatement index="2" address="0x00007FFF66CD325B" symbolname="DrvPresentBuffers"/>
<stackStatement index="3" address="0x00007FFF950E9288" symbolname="wglCopyContext"/>
<stackStatement index="4" address="0x00007FFF66CD3F19" symbolname="DrvSwapBuffers"/>
<stackStatement index="5" address="0x00007FFF66CD3BDF" symbolname="DrvSwapBuffers"/>
<stackStatement index="6" address="0x00007FFF950FA877" symbolname="wglSwapBuffers"/>
<stackStatement index="7" address="0x00007FFFBADD330E" symbolname="SwapBuffers"/>
<stackStatement index="8" address="0x00007FFF823F6E4A" symbolname="unknown"/>
<stackStatement index="9" address="0x00007FFF823F4298" symbolname="unknown"/>
<stackStatement index="10" address="0x00007FFF8240084E" symbolname="unknown"/>
<stackStatement index="11" address="0x00007FFFBBBCB85D" symbolname="CallWindowProcW"/>
<stackStatement index="12" address="0x00007FFFBBBCB40B" symbolname="CallWindowProcW"/>
<stackStatement index="13" address="0x00007FFF950F8E5D" symbolname="glDebugEntry"/>
<stackStatement index="14" address="0x00007FFFBBBCB85D" symbolname="CallWindowProcW"/>
<stackStatement index="15" address="0x00007FFFBBBCB54C" symbolname="CallWindowProcW"/>
<stackStatement index="16" address="0x00007FFFBBBE19C3" symbolname="GetTopWindow"/>
<stackStatement index="17" address="0x00007FFFBDBC3B54" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="18" address="0x00007FFFBAD314A4" symbolname="NtUserCallHwndLock"/>
<stackStatement index="19" address="0x00007FFF82AA17A1" symbolname="DllMain"/>
<stackStatement index="20" address="0x00007FFF82A91CA9" symbolname="DllMain"/>
<stackStatement index="21" address="0x00007FFF82AEB368" symbolname="DllMain"/>
<stackStatement index="22" address="0x00007FFF82AEB69E" symbolname="DllMain"/>
<stackStatement index="23" address="0x00007FFF82A9800D" symbolname="DllMain"/>
<stackStatement index="24" address="0x00007FFF82A97EEA" symbolname="DllMain"/>
<stackStatement index="25" address="0x00007FFF82A4F3F3" symbolname="OWLWorkspaceSuspendResumeLayout"/>
<stackStatement index="26" address="0x00007FF7A59DBBCF" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="27" address="0x00007FF7A61DF288" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="28" address="0x00007FF7A6F512A8" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="29" address="0x00007FF7A6F4D8B4" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="30" address="0x00007FF7A6F5524A" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="31" address="0x00007FF7A6F54C25" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="32" address="0x00007FF7A6F594CB" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="33" address="0x00007FF7A6F52472" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="34" address="0x00007FF7A6FDB530" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="35" address="0x00007FF7A701F1DA" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="36" address="0x00007FF7A5E7BB13" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="37" address="0x00007FF7A5EA4157" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="38" address="0x00007FFF78F32DBE" symbolname="PluginMain"/>
<stackStatement index="39" address="0x00007FFF78EAEF09" symbolname="PluginMain"/>
<stackStatement index="40" address="0x00007FFF78EEF78B" symbolname="PluginMain"/>
<stackStatement index="41" address="0x00007FFF78F4FD46" symbolname="PluginMain"/>
<stackStatement index="42" address="0x00007FFF78F4F175" symbolname="PluginMain"/>
<stackStatement index="43" address="0x00007FFF9F8DE22A" symbolname="ScCore::LiveObject::apply"/>
<stackStatement index="44" address="0x00007FFF9F8DDE36" symbolname="ScCore::LiveObject::call"/>
<stackStatement index="45" address="0x00007FFF9F9CB146" symbolname="ScScript::InitTerm::atExit"/>
<stackStatement index="46" address="0x00007FFF9FA0BC87" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="47" address="0x00007FFF9FA0FC0B" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="48" address="0x00007FFF9FA12A50" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="49" address="0x00007FFF9FA143F3" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="50" address="0x00007FFF9FA12A50" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="51" address="0x00007FFF9FA0EA48" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="52" address="0x00007FFF9FA12A50" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="53" address="0x00007FFF9FA11E64" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="54" address="0x00007FFF9FA12A50" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="55" address="0x00007FFF9FA143F3" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="56" address="0x00007FFF9FA12A50" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="57" address="0x00007FFF9FA0DA46" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="58" address="0x00007FFF9FA05556" symbolname="ScScript::ScopeNode::dump"/>
<stackStatement index="59" address="0x00007FFF9F9F6BD7" symbolname="ScScript::ParserAPI::decompile"/>
<stackStatement index="60" address="0x00007FFF9FA0BC87" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="61" address="0x00007FFF9FA0FC0B" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="62" address="0x00007FFF9FA12A50" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="63" address="0x00007FFF9FA0EA48" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="64" address="0x00007FFF9FA12A50" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="65" address="0x00007FFF9FA143F3" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="66" address="0x00007FFF9FA12A50" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="67" address="0x00007FFF9FA0DA46" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="68" address="0x00007FFF9FA05556" symbolname="ScScript::ScopeNode::dump"/>
<stackStatement index="69" address="0x00007FFF9F9F6BD7" symbolname="ScScript::ParserAPI::decompile"/>
<stackStatement index="70" address="0x00007FFF9FA0BC87" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="71" address="0x00007FFF9FA12A50" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="72" address="0x00007FFF9FA0DA46" symbolname="ScScript::Script::isValidLine"/>
<stackStatement index="73" address="0x00007FFF9FA05556" symbolname="ScScript::ScopeNode::dump"/>
<stackStatement index="74" address="0x00007FFF9F9F6B42" symbolname="ScScript::ParserAPI::decompile"/>
<stackStatement index="75" address="0x00007FFF9F9D462D" symbolname="ScScript::Preprocessor::directive"/>
<stackStatement index="76" address="0x00007FFF9F9D6D1C" symbolname="ScScript::Preprocessor::directive"/>
<stackStatement index="77" address="0x00007FFF9F9D6AB5" symbolname="ScScript::Preprocessor::directive"/>
<stackStatement index="78" address="0x00007FFF78F4915B" symbolname="PluginMain"/>
<stackStatement index="79" address="0x00007FFF78F499D6" symbolname="PluginMain"/>
<stackStatement index="80" address="0x00007FFF78F51115" symbolname="PluginMain"/>
<stackStatement index="81" address="0x00007FF7A570D03C" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="82" address="0x00007FF7A5AA38FA" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="83" address="0x00007FF7A5AA3D8A" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="84" address="0x00007FFF82D6B9BB" symbolname="DispatchEvent"/>
<stackStatement index="85" address="0x00007FFF82D696EA" symbolname="DispatchEvent"/>
<stackStatement index="86" address="0x00007FFF82D05F6E" symbolname="unknown"/>
<stackStatement index="87" address="0x00007FFF82D05F1F" symbolname="unknown"/>
<stackStatement index="88" address="0x00007FFF82D05BAB" symbolname="unknown"/>
<stackStatement index="89" address="0x00007FFF82D340FF" symbolname="DispatchEvent"/>
<stackStatement index="90" address="0x00007FFF82D50056" symbolname="DispatchEvent"/>
<stackStatement index="91" address="0x00007FFFBBBCB85D" symbolname="CallWindowProcW"/>
<stackStatement index="92" address="0x00007FFFBBBCB1EF" symbolname="DispatchMessageW"/>
<stackStatement index="93" address="0x00007FF7A6FFD1B1" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="94" address="0x00007FF7A7020326" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="95" address="0x00007FF7A5939191" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="96" address="0x00007FF7A6FFEE08" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="97" address="0x00007FF7A760B1E7" symbolname="deepcut::PostProc"/>
<stackStatement index="98" address="0x00007FFFBBA81FE4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="99" address="0x00007FFFBDB8EFC1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FFF6759D940"/>
<register name="RBX" value="0x00007FFF66CF9820"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000064"/>
<register name="RSI" value="0x000001D064B63920"/>
<register name="RDI" value="0x000001D0647B57D0"/>
<register name="RSP" value="0x000000AB0C0FB3F0"/>
<register name="RBP" value="0x000000AB0C0FB489"/>
<register name="RIP" value="0x00007FFF66CDE889"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
<binaryImageSet>
<binaryImage start="0x00007FF79DAE0000" end="0x00007FF7AA42E000" path="adobe\Photoshop.exe"/>
<binaryImage start="0x00007FFFBDB20000" end="0x00007FFFBDD00000" path="ntdll.dll"/>
<binaryImage start="0x00007FFFBBA70000" end="0x00007FFFBBB1E000" path="kernel32.dll"/>
<binaryImage start="0x00007FFFBAAC0000" end="0x00007FFFBAD26000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFFB8310000" end="0x00007FFFB8398000" path="apphelp.dll"/>
<binaryImage start="0x00007FFFB4A50000" end="0x00007FFFB4AA7000" path="AcGenral.dll"/>
<binaryImage start="0x00007FFFBBB20000" end="0x00007FFFBBBBD000" path="msvcrt.dll"/>
<binaryImage start="0x00007FFFBDA80000" end="0x00007FFFBDADB000" path="sechost.dll"/>
<binaryImage start="0x00007FFFBD6A0000" end="0x00007FFFBD7BF000" path="rpcrt4.dll"/>
<binaryImage start="0x00007FFFBD950000" end="0x00007FFFBD9A1000" path="shlwapi.dll"/>
<binaryImage start="0x00007FFFBB440000" end="0x00007FFFBB748000" path="combase.dll"/>
<binaryImage start="0x00007FFFBAEF0000" end="0x00007FFFBAFE6000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFFBA6D0000" end="0x00007FFFBA742000" path="bcryptPrimitives.dll"/>
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<binaryImage start="0x00007FFFBC140000" end="0x00007FFFBD576000" path="shell32.dll"/>
<binaryImage start="0x00007FFFBA920000" end="0x00007FFFBA96A000" path="cfgmgr32.dll"/>
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<dumpType>
Mini
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</crash>
</crashreport>
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CC is absolute garbage. Crashes every day. I have the same issue as you do now. And Adobe deleted my installed version of 2015 that I paid for? Since I cannot find it now in my computer and need it as a backup. I absolutely hate all that is CC.
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And Adobe deleted my installed version of 2015 that I paid for?
Have you even done any basic trouble-shooting?
If so you should have found out that you can reinstall old versions (or keep them when installing a new version by making the appropriate settings).
Install previous version of your Creative Cloud app
Quick Tip: Keep Previous versions and Have All the Updates !
Also you might be misunderstanding the nature of the CC license; you did not pay for the program Photoshop CC 2015 so much as for the right to use it.
CC is absolute garbage. Crashes every day.
Please read this (in particular the section titled "Supply pertinent information for quicker answers"):
https://forums.adobe.com/docs/DOC-7044
What have you done for trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html