2 Replies Latest reply on Feb 18, 2018 5:57 AM by grantw43988733

    Lightroom Classic CC: Lightroom has encountered problems reading this video.

    grantw43988733

      I'm using the Lightroom CC Mobile app on my iPhone7 to move videos from my to my iMac (running High Sierra) in Lightroom Classic CC (7.2).  The video is being shot in 1080p at 60fps.  When the video is uploaded into Lightroom it does not play and the thumbnail displays a waveform (see screen shot).  When I locate the physical video on my mac it plays just fine using quicktime.

      Screen Shot 2018-02-17 at 3.39.28 PM.png

       

      The error message indicates Lightroom has encountered problems reading this video.

       

      I've tried recording videos in 720hd at 30fps and 1080p at 30fps and the same issue applies.

       

      However, when I record slo-mo (720p at 240 fps) and use the app to the sync the video from my phone to the Mac those videos display and play just fine.

       

      Any thoughts?

       

      Thanks!