2 Replies Latest reply on Feb 18, 2018 12:53 PM by Laura Shoe

    external hard drove

    grandmag

      Lightroom is not recognizing my external hard drive where I have my photos and my LR catalog.  The computer itself shows that.the external drive is active.

      Therefore LR is showing the catalog and files as being on my backup hard drive and showing ???? marks for the drive and for all images.

      Thank you for any help.

      Kay Gundlach

        • 1. Re: external hard drove
          dj_paige Level 10

          Therefore LR is showing the catalog and files as being on my backup hard drive and showing ???? marks for the drive and for all images.

          So it doesn't matter if the OS can see the drive, something has changed to indicate that the drive now has a different drive letter (Windows) or drive name (Mac) than Lightroom is expecting it to have.

          • 2. Re: external hard drove
            Laura Shoe Adobe Community Professional

            Right-click on your highest level folder with a question mark and choose Find Missing Folder. Navigate to where this folder is on the drive and select it to tell LR where it is.

             

            If you're on Windows and the drive letter changed, you can set a permanent drive letter. For instructions, Google "how to set permanent drive letter in Windows (your version)".