5 Replies Latest reply on Apr 8, 2018 8:28 PM by Mirkotc

    Photoshop crashes when I print.

    HailtotheKing

      The last two updates have caused this mess. I finally got the last update fixed and reset my preferences. This new update has also screwed my PS and resetting the preferences had no effect. These bugs in the updates are getting out of hand. Anyone with a fix?

        • 1. Re: Photoshop crashes when I print.
          JJMack Most Valuable Participant

          Please post the crash report details.

          • 2. Re: Photoshop crashes when I print.
            HailtotheKing Level 1

            I just dropped back to version 19.0. I don't have time to mess with their 19.1 mess.  But here is some report info.

             

            Faulting application name: Photoshop.exe, version: 19.1.1.42094, time stamp: 0x5a7a160d

            Faulting module name: ntdll.dll, version: 6.1.7601.23915, time stamp: 0x59b94ee4

            Exception code: 0xc0000374

            Fault offset: 0x00000000000bf3e2

            Faulting process id: 0x2454

            Faulting application start time: 0x01d3a99d1cc9f8b8

            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

            Faulting module path: C:\windows\SYSTEM32\ntdll.dll

            Report Id: c0bb0688-1590-11e8-970a-6c0b84a9bb66

            • 3. Re: Photoshop crashes when I print.
              JJMack Most Valuable Participant

              Photoshop failed in NTDLL which shows Photoshop was trying to use some windows feature.  Make sure all you device drivers for all your printers are the latest version.  Even if you are using a network print the printers device support is installed into you Windows system. Also your Display drivers it may be something to the Print preview for all I know.

              • 4. Re: Photoshop crashes when I print.
                HailtotheKing Level 1

                I'm on a network. I'll have IT look into it.

                • 5. Re: Photoshop crashes when I print.
                  Mirkotc Level 1

                  Found the solution.

                  The crash is due to a corrupted preferences file in Photoshop.

                  You can either uninstall PS including your preferences or you can make PS recreate a new preferences file.

                  This can be done by pressing Ctrl+Alt+Shift immediately after starting PS.A pop up window wil appear asking you whether you want to recreate your preferences file. Click Yes and problem solved.

                  CuriouslyPS seems to have this issue since the 2015 version....

                  Go figure....

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