1 Reply Latest reply on Feb 20, 2018 8:35 AM by alank99101739

    exporting from character animator to media encoder issue

    johnb87052352 Level 1

      Hi guys, I’ve just tried exporting from character animator to the media encoder - each time it says ‘error’???? It usually works fine with all other adobe programs. Please help!

       

      Regards,

       

      John.

        • 1. Re: exporting from character animator to media encoder issue
          alank99101739 Level 4

          Have you checked how much free memory you have? Also there is a log file for media encoder you can bring up from the Media Encoder UI (not at a computer just now - I think you right clicked on the failed job).

           

          Or are you not even getting to media encoder? Is it CH coming up with the error message?

           

          Sometimes I have found exiting and restarting CH and Media Encoder cleared some issues for me. But screenshots or similar here might help - its hard to understand what you are doing exactly.