Sorry for the delay in response.
We have released an update on 23 February for Adobe Acrobat and Reader with the fix for the issues. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.
More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…
Please check and update the application.
Let us know if the issue still persists.
The update wasn't available to install via the Adobe Cloud desktop app but I downloaded the version for DC and now it's updated to ver .20038. Unfortunately the same issue persists with the unresponsive window at startup. Are there any logs you want me to capture and send somewhere so someone can see what's causing it?
Sorry for the delay in response.
Please try the troubleshooting steps mentioned here Troubleshoot Windows system errors, freezes | Adobe software
Try once the recreate the preferences of the application.
Take help of the steps mentioned here How to reset Acrobat Preference settings to default.
If that does not help, uninstall the application using the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.
Then restart your system and then install the application from here Adobe - Adobe Acrobat Reader DC Distribution
Check if that helps.
If you still experience the issue, please use this tool Download Acrobat and Reader Process Monitor Tool - Adobe Labs to capture the log files.
You can take steps mentioned here How to share a file using Adobe Document Cloud share the log files with us.
Let us know if you need any help.
I PM'd you the file link. Let me know if I should send it somewhere else.
This "slow processing" and "not responding" started with me yesterday when I went to covert Word 2016 to a PDF. Today, when I tried to open a PDF file directly it did the same thing. It feels like it takes forever to process. I can see that it is even when it says "not responding".
There was a recent Windows update. Would that be the reason? Does anyone else have this problem?
Thanks for any help.
I have checked for updates and I have had the latest one. This "not responding" and taking forever, if at all, to open started yesterday when I went to convert a Word 2016 document to PDF. When it finally opened in Adobe DC Pro it shows the blue circle which means it's processing bet never finishes. I'm going into task manager to shut it down.
I closed up all windows and then tried to open the Adobe DC and it quickly changes to "not responding".
In our Enterprise environment, multiple Adobe Acrobat DC (some Pro) users are experiencing the Not Responding issue... This began last week and more and more users have come forth with the problem. Any suggestions? All clients are on the latest revision. I have also ran a repair on the application, no luck.
I was receiving help from a tech who had remote control of my computer. He tried a number of things, deleted all Acrobat from registry. Eventually he was unable to help because my system was extremely slow. At that point I thought maybe I had a virus. I did a full virus scan which was negetive, however Microsoft Defender showed I had very poor health and trouble with my apps..
It offered a solution called "Fresh Start" which said it cleans up and deletes apps, but my files would be safe. I plunged in and used it. This took a while to complete. When finished it gave me a complete list of all the apps that were deleted.
I slowly put things back, drivers, graphics, etc. I reinstalled Office 365, intel, etc. I left Adobe to the last and was holding my breath when the latest version was installing.
Everything is fine now and my pc is back to being faster than it was before the "not responding" happened.
I am no tech on this, but this process helped me.
Same here (San Francisco, not that it matters )
I've tried contacting Adobe Support on phone, twitter, chat, and finally via a remote control chat, which didn't work, although I had to cut the call short because the agent started to ask me to modify my Core MacOS files, which I wasn't comfortable with.
I'm using a (new) 2018 MacBook Pro, and for me, no many how many times I reinstall Adobe Acrobat, I get the same issue
I quickly get a never-ending loading ball and then see that the program is Not Responding. This is obviously an issue on Adobe's end. Hopefully they release a patch soon.
2 people found this helpful
This worked for me:
Press Ctrl alt del while adobe acrobat reader dc is running (this opens the task manager)
Find adobe acrobat reader dc under processes
right click - properties
run compatability troubleshooter
choose recomended settings
Program responded normally after this procedure
This worked for me too.
I'm running Windows 10 Home, 1803 with latest updates. It's 64-bit of course. Acrobat Reader DC is 'proudly' 32-bit. The MS compatibility troubleshooter reported "AcroRd32 is incompatible." and applied the Windows 8 compatibility mode. Now Acrobat Reader DC starts up without the 10-20 seconds of unresponsive time that has irritated me for a long time.
Thank you ab19481369 !
I used to get this issue and then it was fixed. Now with the newest update (19.010.20064), the issue is back. Whatever you did, please fix it again. You made me start outlining pdf files created in InDesign in Acrobat DC because of the bug in InDesign that makes outlining text wonky. Now you've taken that away with this bug.
Please fix your programs Adobe...