Black Image

[juliel18144837]

Scan and image is black. Never had a problem before and other software scans fine.

[AnandSri]

Hello Juliel,

As per the description above, you are getting a black image when scanning a PDF, Is that correct?

Please refer and try the troubleshooting steps from the following KB docs Troubleshooting tips for scanner issues when using Acrobat

https://acrobatusers.com/forum/general-acrobat-topics/file-has-all-black-pages/

If the issue persists, please share the following details:

• Are you using Acrobat or free desktop version of Adobe Reader for scanning? to identify refer to Identify the product and its version for Acrobat and Reader DC
• Dot version of Acrobat or Reader installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
• Is it a Mac or Windows machine?
• Make and Model of Scanner.
• Check for latest drivers of Scanner installed.

Let us know how it goes, and share your findings.

Regards,

Anand Sri.

[juliel18144837 · Accepted solution]

Anand,

I appreciate your help. The topic you refer to is closed, but I read through. I check for the "invert black and white images" under my presets and it is not marked.

I am using a full version Adobe Acrobat 11.0.23 I've checked and there are no updates available. I am on a PC using Windows 10. My printer is a brother MFC-7360 and it has worked fine since sometime in 2015 when we bought full Adobe.

I am able to scan through other programs, so I know my scanner works.

Basically, I can scan through other programs. Once it is scanned, I can open and use the full Adobe functions. It scans and pulls up the normal screens, but when the image appears it is completely black.

I couldn't find any help areas that addressed this. Your help is appreciated.