2 Replies Latest reply on Apr 25, 2018 2:04 PM by ashutomi

    Acrobat Crashes when Attaching to Email

    evanc41586873 Level 1

      Product: Adobe Acrobat Standard DC (2015)

       

      -Checked for updates. Product is up-to-date.

      -Microsoft Outlook is the default mail client.

       

      When selecting "Attach to Email" within Acrobat, the application crashes.

       

      I have repaired both Microsoft Office and Acrobat, but the issue persists. Below is the Windows Error Report.

       

      Version=1

      EventType=APPCRASH

      EventTime=131637180054461215

      ReportType=2

      Consent=1

      UploadTime=131637180174039127

      ReportStatus=268435456

      ReportIdentifier=62c43047-8ffd-4db7-ae9b-8e17578b156d

      IntegratorReportIdentifier=c64bbbb8-177f-4d92-a0ed-92aa02d43b1c

      Wow64Host=34404

      Wow64Guest=332

      NsAppName=Acrobat.exe

      AppSessionGuid=000011e8-0002-0014-4fd6-1e5251abd301

      TargetAppId=W:000670cb984e2facdfc62af1f840f8639dd400000904!000073d9be4e9c1a84c61caefe07065 ac45748b20fd1!Acrobat.exe

      TargetAppVer=2018//02//02:20:06:37!56fe6!Acrobat.exe

      BootId=4294967295

      ServiceSplit=4069208

      TargetAsId=4589

      Response.BucketId=0eafe3e3b8dbaff1686561caa7f11f07

      Response.BucketTable=1

      Response.LegacyBucketId=1757918752586931975

      Response.type=4

      Sig[0].Name=Application Name

      Sig[0].Value=Acrobat.exe

      Sig[1].Name=Application Version

      Sig[1].Value=15.6.30413.2017

      Sig[2].Name=Application Timestamp

      Sig[2].Value=5a74c4cd

      Sig[3].Name=Fault Module Name

      Sig[3].Value=mmgaclient.dll

      Sig[4].Name=Fault Module Version

      Sig[4].Value=10.0.16299.15

      Sig[5].Name=Fault Module Timestamp

      Sig[5].Value=60e1577d

      Sig[6].Name=Exception Code

      Sig[6].Value=c0000005

      Sig[7].Name=Exception Offset

      Sig[7].Value=001179d4

      DynamicSig[1].Name=OS Version

      DynamicSig[1].Value=10.0.16299.2.0.0.256.48

      DynamicSig[2].Name=Locale ID

      DynamicSig[2].Value=1033

      DynamicSig[22].Name=Additional Information 1

      DynamicSig[22].Value=2beb

      DynamicSig[23].Name=Additional Information 2

      DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46

      DynamicSig[24].Name=Additional Information 3

      DynamicSig[24].Value=3ad0

      DynamicSig[25].Name=Additional Information 4

      DynamicSig[25].Value=3ad0e9f4486e91d86927e4a71227ee49

      UI[2]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe

      UI[3]=Adobe Acrobat DC has stopped working

      UI[4]=Windows can check online for a solution to the problem.

      UI[5]=Check online for a solution and close the program

      UI[6]=Check online for a solution later and close the program

      UI[7]=Close the program

      LoadedModule[0]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe

      LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntd1l.dll

      LoadedModule[2]=C:\WINDOWS\System32\kern3l32.dll

      LoadedModule[3]=C:\WINDOWS\SYSTEM32\ntdll.dll

      LoadedModule[4]=C:\WINDOWS\System32\KERNEL32.DLL

      LoadedModule[5]=C:\WINDOWS\System32\KERNELBASE.dll

      LoadedModule[6]=C:\Program Files\SentinelOne\Sentinel Agent 2.0.0.6077\InProcessClient32.dll

      LoadedModule[7]=C:\WINDOWS\System32\ADVAPI32.dll

      LoadedModule[8]=C:\WINDOWS\System32\msvcrt.dll

      LoadedModule[9]=C:\WINDOWS\System32\sechost.dll

      LoadedModule[10]=C:\WINDOWS\System32\RPCRT4.dll

      LoadedModule[11]=C:\WINDOWS\System32\SspiCli.dll

      LoadedModule[12]=C:\WINDOWS\System32\CRYPTBASE.dll

      LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll

      LoadedModule[14]=C:\WINDOWS\System32\USER32.dll

      LoadedModule[15]=C:\WINDOWS\System32\win32u.dll

      LoadedModule[16]=C:\WINDOWS\System32\GDI32.dll

      LoadedModule[17]=C:\WINDOWS\System32\gdi32full.dll

      LoadedModule[18]=C:\WINDOWS\System32\msvcp_win.dll

      LoadedModule[19]=C:\WINDOWS\System32\ucrtbase.dll

      LoadedModule[20]=C:\WINDOWS\SYSTEM32\dbghelp.dll

      LoadedModule[21]=C:\WINDOWS\SYSTEM32\MSVCR120.dll

      LoadedModule[22]=C:\WINDOWS\SYSTEM32\MSVCP120.dll

      LoadedModule[23]=C:\WINDOWS\System32\IMM32.DLL

      LoadedModule[24]=C:\WINDOWS\System32\combase.dll

      LoadedModule[25]=C:\WINDOWS\SYSTEM32\VERSION.dll

      LoadedModule[26]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_ 6.0.16299.125_none_5d79065fa7de350f\Comctl32.dll

      LoadedModule[27]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.dll

      LoadedModule[28]=C:\WINDOWS\System32\SHELL32.dll

      LoadedModule[29]=C:\WINDOWS\System32\cfgmgr32.dll

      LoadedModule[30]=C:\WINDOWS\System32\shcore.dll

      LoadedModule[31]=C:\WINDOWS\System32\windows.storage.dll

      LoadedModule[32]=C:\WINDOWS\System32\shlwapi.dll

      LoadedModule[33]=C:\WINDOWS\System32\kernel.appcore.dll

      LoadedModule[34]=C:\WINDOWS\System32\powrprof.dll

      LoadedModule[35]=C:\WINDOWS\System32\profapi.dll

      LoadedModule[36]=C:\WINDOWS\System32\ole32.dll

      LoadedModule[37]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AGM.dll

      LoadedModule[38]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\BIB.dll

      LoadedModule[39]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\CoolType.dll

      LoadedModule[40]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\ACE.dll

      LoadedModule[41]=C:\WINDOWS\system32\uxtheme.dll

      LoadedModule[42]=C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central\BAWHook.dll

      LoadedModule[43]=C:\WINDOWS\System32\MSCTF.dll

      LoadedModule[44]=C:\WINDOWS\System32\OLEAUT32.dll

      LoadedModule[45]=C:\WINDOWS\system32\dwmapi.dll

      LoadedModule[46]=C:\WINDOWS\System32\clbcatq.dll

      LoadedModule[47]=C:\WINDOWS\system32\dataexchange.dll

      LoadedModule[48]=C:\WINDOWS\system32\d3d11.dll

      LoadedModule[49]=C:\WINDOWS\system32\dcomp.dll

      LoadedModule[50]=C:\WINDOWS\system32\dxgi.dll

      LoadedModule[51]=C:\WINDOWS\system32\twinapi.appcore.dll

      LoadedModule[52]=C:\WINDOWS\system32\RMCLIENT.dll

      LoadedModule[53]=C:\WINDOWS\system32\bcrypt.dll

      LoadedModule[54]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AXE8SharedExpat.dll

      LoadedModule[55]=C:\WINDOWS\System32\CRYPT32.dll

      LoadedModule[56]=C:\WINDOWS\System32\MSASN1.dll

      LoadedModule[57]=C:\WINDOWS\SYSTEM32\DPAPI.dll

      LoadedModule[58]=C:\WINDOWS\System32\TextInputFramework.dll

      LoadedModule[59]=C:\WINDOWS\System32\CoreUIComponents.dll

      LoadedModule[60]=C:\WINDOWS\System32\CoreMessaging.dll

      LoadedModule[61]=C:\WINDOWS\SYSTEM32\ntmarta.dll

      LoadedModule[62]=C:\WINDOWS\SYSTEM32\wintypes.dll

      LoadedModule[63]=C:\WINDOWS\SYSTEM32\CLDAPI.dll

      LoadedModule[64]=C:\WINDOWS\SYSTEM32\FLTLIB.DLL

      LoadedModule[65]=C:\WINDOWS\SYSTEM32\AEPIC.dll

      LoadedModule[66]=C:\WINDOWS\SYSTEM32\cryptsp.dll

      LoadedModule[67]=C:\WINDOWS\system32\propsys.dll

      LoadedModule[68]=C:\WINDOWS\SYSTEM32\Msftedit.dll

      LoadedModule[69]=C:\Windows\System32\Windows.Globalization.dll

      LoadedModule[70]=C:\Windows\System32\Bcp47Langs.dll

      LoadedModule[71]=C:\WINDOWS\SYSTEM32\globinputhost.dll

      LoadedModule[72]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\BIBUtils.dll

      LoadedModule[73]=C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\IMSLib.dll

      LoadedModule[74]=C:\WINDOWS\System32\SETUPAPI.dll

      LoadedModule[75]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

      LoadedModule[76]=C:\WINDOWS\system32\wbem\wbemprox.dll

      LoadedModule[77]=C:\WINDOWS\System32\WS2_32.dll

      LoadedModule[78]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

      LoadedModule[79]=C:\WINDOWS\system32\wbem\wbemsvc.dll

      LoadedModule[80]=C:\WINDOWS\system32\wbem\fastprox.dll

      LoadedModule[81]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll

      LoadedModule[82]=C:\WINDOWS\System32\WINTRUST.dll

      LoadedModule[83]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\sqlite.dll

      LoadedModule[84]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\IA32.api

      LoadedModule[85]=C:\WINDOWS\SYSTEM32\WININET.dll

      LoadedModule[86]=C:\WINDOWS\SYSTEM32\iertutil.dll

      LoadedModule[87]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll

      LoadedModule[88]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

      LoadedModule[89]=C:\WINDOWS\system32\mswsock.dll

      LoadedModule[90]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

      LoadedModule[91]=C:\WINDOWS\System32\NSI.dll

      LoadedModule[92]=C:\WINDOWS\system32\rsaenh.dll

      LoadedModule[93]=C:\WINDOWS\SYSTEM32\urlmon.dll

      LoadedModule[94]=C:\WINDOWS\System32\imagehlp.dll

      LoadedModule[95]=C:\WINDOWS\System32\msxml3.dll

      LoadedModule[96]=C:\WINDOWS\SYSTEM32\msiso.dll

      LoadedModule[97]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

      LoadedModule[98]=C:\Windows\System32\rasadhlp.dll

      LoadedModule[99]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\Annots.api

      LoadedModule[100]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.162 99.125_none_8e63f9450270aedd\gdiplus.dll

      LoadedModule[101]=C:\WINDOWS\System32\fwpuclnt.dll

      LoadedModule[102]=C:\WINDOWS\System32\schannel.dll

      LoadedModule[103]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll

      LoadedModule[104]=C:\WINDOWS\SYSTEM32\ncrypt.dll

      LoadedModule[105]=C:\WINDOWS\SYSTEM32\NTASN1.dll

      LoadedModule[106]=C:\Windows\System32\cryptnet.dll

      LoadedModule[107]=C:\WINDOWS\system32\ncryptsslp.dll

      LoadedModule[108]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\SendMail.api

      LoadedModule[109]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\EScript.api

      LoadedModule[110]=C:\WINDOWS\System32\PSAPI.DLL

      LoadedModule[111]=C:\WINDOWS\SYSTEM32\WINMM.dll

      LoadedModule[112]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

      LoadedModule[113]=C:\WINDOWS\SYSTEM32\MAPI32.DLL

      LoadedModule[114]=C:\Windows\System32\oleacc.dll

      LoadedModule[115]=C:\Windows\System32\Windows.StateRepositoryPS.dll

      LoadedModule[116]=C:\WINDOWS\SYSTEM32\mmgaclient.dll

      LoadedModule[117]=C:\WINDOWS\system32\mmgaproxystub.dll

      State[0].Key=Transport.DoneStage1

      State[0].Value=1

      OsInfo[0].Key=vermaj

      OsInfo[0].Value=10

      OsInfo[1].Key=vermin

      OsInfo[1].Value=0

      OsInfo[2].Key=verbld

      OsInfo[2].Value=16299

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      FriendlyEventName=Stopped working

      ConsentKey=APPCRASH

      AppName=Adobe Acrobat DC

      AppPath=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe

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