Product: Adobe Acrobat Standard DC (2015)
-Checked for updates. Product is up-to-date.
-Microsoft Outlook is the default mail client.
When selecting "Attach to Email" within Acrobat, the application crashes.
I have repaired both Microsoft Office and Acrobat, but the issue persists. Below is the Windows Error Report.
Version=1
EventType=APPCRASH
EventTime=131637180054461215
ReportType=2
Consent=1
UploadTime=131637180174039127
ReportStatus=268435456
ReportIdentifier=62c43047-8ffd-4db7-ae9b-8e17578b156d
IntegratorReportIdentifier=c64bbbb8-177f-4d92-a0ed-92aa02d43b1c
Wow64Host=34404
Wow64Guest=332
NsAppName=Acrobat.exe
AppSessionGuid=000011e8-0002-0014-4fd6-1e5251abd301
TargetAppId=W:000670cb984e2facdfc62af1f840f8639dd400000904!000073d9be4e9c1a84c61caefe07065ac45748b20fd1!Acrobat.exe
TargetAppVer=2018//02//02:20:06:37!56fe6!Acrobat.exe
BootId=4294967295
ServiceSplit=4069208
TargetAsId=4589
Response.BucketId=0eafe3e3b8dbaff1686561caa7f11f07
Response.BucketTable=1
Response.LegacyBucketId=1757918752586931975
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Acrobat.exe
Sig[1].Name=Application Version
Sig[1].Value=15.6.30413.2017
Sig[2].Name=Application Timestamp
Sig[2].Value=5a74c4cd
Sig[3].Name=Fault Module Name
Sig[3].Value=mmgaclient.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.16299.15
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=60e1577d
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=001179d4
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.16299.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2beb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=3ad0
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=3ad0e9f4486e91d86927e4a71227ee49
UI[2]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
UI[3]=Adobe Acrobat DC has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntd1l.dll
LoadedModule[2]=C:\WINDOWS\System32\kern3l32.dll
LoadedModule[3]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[4]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[5]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[6]=C:\Program Files\SentinelOne\Sentinel Agent 2.0.0.6077\InProcessClient32.dll
LoadedModule[7]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[8]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[9]=C:\WINDOWS\System32\sechost.dll
LoadedModule[10]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[11]=C:\WINDOWS\System32\SspiCli.dll
LoadedModule[12]=C:\WINDOWS\System32\CRYPTBASE.dll
LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[14]=C:\WINDOWS\System32\USER32.dll
LoadedModule[15]=C:\WINDOWS\System32\win32u.dll
LoadedModule[16]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[17]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[18]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[19]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\MSVCR120.dll
LoadedModule[22]=C:\WINDOWS\SYSTEM32\MSVCP120.dll
LoadedModule[23]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[24]=C:\WINDOWS\System32\combase.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[26]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.125_none_5d79065fa7de350f\Comctl32.dll
LoadedModule[27]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.dll
LoadedModule[28]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[29]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[30]=C:\WINDOWS\System32\shcore.dll
LoadedModule[31]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[32]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[33]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[34]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[35]=C:\WINDOWS\System32\profapi.dll
LoadedModule[36]=C:\WINDOWS\System32\ole32.dll
LoadedModule[37]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AGM.dll
LoadedModule[38]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\BIB.dll
LoadedModule[39]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\CoolType.dll
LoadedModule[40]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\ACE.dll
LoadedModule[41]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[42]=C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central\BAWHook.dll
LoadedModule[43]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[44]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[45]=C:\WINDOWS\system32\dwmapi.dll
LoadedModule[46]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[47]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[48]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[49]=C:\WINDOWS\system32\dcomp.dll
LoadedModule[50]=C:\WINDOWS\system32\dxgi.dll
LoadedModule[51]=C:\WINDOWS\system32\twinapi.appcore.dll
LoadedModule[52]=C:\WINDOWS\system32\RMCLIENT.dll
LoadedModule[53]=C:\WINDOWS\system32\bcrypt.dll
LoadedModule[54]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AXE8SharedExpat.dll
LoadedModule[55]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[56]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\DPAPI.dll
LoadedModule[58]=C:\WINDOWS\System32\TextInputFramework.dll
LoadedModule[59]=C:\WINDOWS\System32\CoreUIComponents.dll
LoadedModule[60]=C:\WINDOWS\System32\CoreMessaging.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\CLDAPI.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\FLTLIB.DLL
LoadedModule[65]=C:\WINDOWS\SYSTEM32\AEPIC.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\cryptsp.dll
LoadedModule[67]=C:\WINDOWS\system32\propsys.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\Msftedit.dll
LoadedModule[69]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[70]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\globinputhost.dll
LoadedModule[72]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\BIBUtils.dll
LoadedModule[73]=C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\IMSLib.dll
LoadedModule[74]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[75]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[76]=C:\WINDOWS\system32\wbem\wbemprox.dll
LoadedModule[77]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\wbemcomn.dll
LoadedModule[79]=C:\WINDOWS\system32\wbem\wbemsvc.dll
LoadedModule[80]=C:\WINDOWS\system32\wbem\fastprox.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[82]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[83]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\sqlite.dll
LoadedModule[84]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\IA32.api
LoadedModule[85]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[89]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[91]=C:\WINDOWS\System32\NSI.dll
LoadedModule[92]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[94]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[95]=C:\WINDOWS\System32\msxml3.dll
LoadedModule[96]=C:\WINDOWS\SYSTEM32\msiso.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[98]=C:\Windows\System32\rasadhlp.dll
LoadedModule[99]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\Annots.api
LoadedModule[100]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.16299.125_none_8e63f9450270aedd\gdiplus.dll
LoadedModule[101]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[102]=C:\WINDOWS\System32\schannel.dll
LoadedModule[103]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
LoadedModule[104]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[106]=C:\Windows\System32\cryptnet.dll
LoadedModule[107]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[108]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\SendMail.api
LoadedModule[109]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\EScript.api
LoadedModule[110]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[111]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[112]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[113]=C:\WINDOWS\SYSTEM32\MAPI32.DLL
LoadedModule[114]=C:\Windows\System32\oleacc.dll
LoadedModule[115]=C:\Windows\System32\Windows.StateRepositoryPS.dll
LoadedModule[116]=C:\WINDOWS\SYSTEM32\mmgaclient.dll
LoadedModule[117]=C:\WINDOWS\system32\mmgaproxystub.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=16299
OsInfo[3].Key=ubr
OsInfo[3].Value=125
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=43498
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.125.16299.0-11.0.49
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=7912
OsInfo[19].Key=svolsz
OsInfo[19].Value=475
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=170928
OsInfo[22].Key=bldtm
OsInfo[22].Value=1534
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs3_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.16299.125.amd64fre.rs3_release.170928-1534
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[33].Key=containerid
OsInfo[34].Key=containertype
OsInfo[35].Key=edu
OsInfo[35].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe Acrobat DC
AppPath=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=E1D6BDAEB28EB6728BEFB9090400748B
MetadataHash=-1804071071
2
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