1 Reply Latest reply on May 1, 2018 10:32 PM by Adorobat

    Save As PDF Crashes Word 2016

    kellye90577211

      My company has a custom QAT (toolbar) and associated macros.  Since migrating to Office 2016 and Acrobat Pro DC, using the Save as PDF Adobe button crashes word.

       

      I found this article on Microsoft's forum and it says to contact Adobe for updated DLL's to solve the issue.

      Link to MS TechNet forum

      Case references ADC-4197917 || 0188629544

       

      Adobe chat/phone support hasn't been able to assist.

      Anyone have ideas on how to get the updated DLL's ?

        • 1. Re: Save As PDF Crashes Word 2016
          Adorobat Adobe Employee

          Hi Kellye,

           

          Sorry for the delayed response.

           

          Are you still facing this issue? If yes, please try following troubleshooting steps:

          1-  Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe - Acrobat : For Windows

          2- Try unchecking the "Enable Accessibility and Reflow with tagged Adobe PDF" option in the Acrobat tab->Preferences and check.

          3- If issue still persists, try repairing MS office using the steps given here: Repair an Office application - Office Support and try again.

           

          Thank You,

          Shivam

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