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We apologize for the inconvenience caused, as per the description above, you are not able to activate Acrobat Pro 11 on your machine, Is that correct?
I have checked the records with your current Adobe ID(email) which you used to login on Adobe forums and found that you have a perpetual license of Acrobat Standard 11 with a serial number and you are also subscribed to Acrobat Pro DC subscription.
There is no Acrobat Pro 11 license is registered with your current Adobe ID.
If you wish to install Acrobat Standard 11 on your windows machine, please make sure to uninstall Acrobat Pro DC using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs reboot the machine and install Acrobat Standard 11 from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X and use the serial key for activation.
If you wish to install Acrobat Pro DC, make sure you uninstall Acrobat Standard 11 from the machine using the Acrobat cleaner tool, reboot the machine and install Acrobat Pro DC from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X
Use your current Adobe ID and password to activate Acrobat Pro DC, just "sign-in" in Acrobat Pro DC.
Let us know how it goes.
Hi Anand Sri - Thank you for your email. I have found the licenses to two
other Adobe Acrobat XI Pro. They were under my other Adobe ID
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I'm also having this issue! Did you ever find a solution?
Yes. I found my licenses online in my Adobe accounts. I have 2 accounts.