2 Replies Latest reply on Feb 26, 2018 5:50 AM by Sheena Kaul

    Accidental license issue

    jzapatka

      Hello - this is the only contact option the website is giving me - I accidently licensed an image I didn't want. I didn't even know I'd clicked it. Can I undo this?

        • 1. Re: Accidental license issue
          jzapatka Level 1

          Just did it again - it's so easy to accidently license an image instead of saving of a preview. Please let me know how to undo these: # 1005385  and # 171936676

          • 2. Re: Accidental license issue
            Sheena Kaul Adobe Employee

            Hi Jennifer,

             

            I apologize for the experience that you're facing on the Adobe Stock website when trying to save a preview for the image.

            Unfortunately, there is no way to unlicense an image once it has been licensed from Adobe Stock but in order to help you better please confirm me the order# of Stock active plan which is under your Adobe ID because currently I do ot see any active Stock subscription under your Adobe ID.

             

            Regards,

            Sheena

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