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Cannot do update

Community Beginner ,
Feb 24, 2018 Feb 24, 2018

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I cannot find anything specific as to mine.  Everytime I go to update it this as error message.   Anyone know why?  I am the registered owner it is in my account but I cannot update

Adobe Illustrator CS5 15.0.2 Update

There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207

Adobe Pixel Bender Toolkit 2.5 Update

There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207

Adobe Extension Manager CS5 5.0 Update

There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207

I am using Photoshop CS5 Adobe Creative Suite Production Premium

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correct answers 1 Correct answer

Community Expert , Feb 24, 2018 Feb 24, 2018

If that doesn't work you can download the update installers:

Adobe - Illustrator : For Windows

Adobe Extension Manager Updates Downloads

Pixelbender

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Community Expert ,
Feb 24, 2018 Feb 24, 2018

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What operating system are you using?

Many times installing the newest Adobe Application Manager lets the cs5 updates complete.

windows

Adobe - Adobe Application Manager : For Windows : Adobe Application Manager

mac

Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager

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Community Beginner ,
Feb 24, 2018 Feb 24, 2018

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Jeff, I am using Adobe App manager that is what is telling me it cannot update.  What I posted came from the log presented after manager said it could not update.  I am using Windows 10 64

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Community Expert ,
Feb 24, 2018 Feb 24, 2018

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Yes download and install the newest Adobe Application Manager from the following link and then try Help>Updates.

The app manager that ships with cs5 is out of date.

Adobe - Adobe Application Manager : For Windows : Adobe Application Manager

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Community Expert ,
Feb 24, 2018 Feb 24, 2018

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If that doesn't work you can download the update installers:

Adobe - Illustrator : For Windows

Adobe Extension Manager Updates Downloads

Pixelbender

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