0 Replies Latest reply on Feb 24, 2018 10:54 PM by Jules_1200r

    Canon print shop pro doesn’t recognise my printer

    Jules_1200r Level 1

      Can anyone please help me? I bought a canon 100s pro printer, installed the latest drivers and software, I can print directly from the photoshop program and from my desktop with basic printing. In both lightroom and PS CC 2018 I can access the printshop menu but an error message comes up saying it cannot find a compatible printer and has to close. I’m on a Mac OS 10.13 and downloaded the printshop pro version for that exact OS.

      i Spent 2 hours on the phone with canon Australia and the lady seemed to have very little understanding of my problem and despite reloading both the drivers for the printer and the software it just will not  recognise the printer it’s designed for!

      As a photographer this printer is completely useless to me without its software.

      Im at my wits end, and am sure some clever person out there will have the answer?

      julie