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Preview window not playing video

Explorer ,
Feb 25, 2018 Feb 25, 2018

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Hi! The Premiere Pro CC preview window is blank. There is sound, but no picture. In the source window the clips play fine. Please help!

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Community Expert ,
Feb 25, 2018 Feb 25, 2018

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Most common user error is not source patching the track.

source patching.png

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Explorer ,
Feb 25, 2018 Feb 25, 2018

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Thank you Ann, but both video and audio are in the timeline, and only audio plays when I preview, no video. I think its not related to source patching.

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Community Expert ,
Feb 25, 2018 Feb 25, 2018

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Post screenshot of clip in Mediainfo in treeview here on forum.

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LEGEND ,
Feb 25, 2018 Feb 25, 2018

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Follow this guide to post the info we need.

How To Ask For Help

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