1 Reply Latest reply on May 1, 2018 3:08 PM by AnandSri

    Adobe XI STD crashing on starting up.

    andrew_emergeits

      Hi All,

       

      We have P2Ved a terminal server. However since then Adobe just crashes on start up. Nothing else has changed on that server.

       

      Faulting application name: PDApp.exe, version: 8.0.0.72, time stamp:

      0x535e9c0c

      Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time

      stamp: 0x51fb1116

      Exception code: 0x000006ba

      Fault offset: 0x0000c41f

      Faulting process id: 0x75b4

      Faulting application start time: 0x01d3ae9640807bb4 Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe

      Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

      Report Id: 8091c326-1a89-11e8-9ffb-000c29fed619

       

      Does anyone have any ideas?

       

      Thanks

      cya

      Andrew

        • 1. Re: Adobe XI STD crashing on starting up.
          AnandSri Adobe Employee (Admin)

          Hello Andrew,

           

          Sorry for the delayed response and inconvenience caused. As per the description above, Acrobat Standard 11 is crashing at startup, is that correct?

           

          Please check for any pending updates of Acrobat from help>check for updates, reboot the machine if possible after installing any updates and see if this brings any difference.

           

          Try disabling the Protected mode once and see if this brings any difference. Protected View feature for PDFs (Windows), Adobe Reader

          Note: Disabling the Protected Mode is only for testing purpose, please enable it back as Protected Mode keeps your system safe from external vulnerabilities and exploits. One should always keep it enabled.

           

          Try resetting the Acrobat's preferences once and reboot the machine, to reset the preferences refer to How to reset Acrobat Preference settings to default.

           

          Note: Acrobat 11 is already declared as an End of Support product, End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).

          For detailed information, refer to End of support for Adobe Acrobat XI and Reader XI

           

          Let us know how it goes and share your findings.

           

          Regards,

          Anand Sri.

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