We have P2Ved a terminal server. However since then Adobe just crashes on start up. Nothing else has changed on that server.
Faulting application name: PDApp.exe, version: 220.127.116.11, time stamp:
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time
Exception code: 0x000006ba
Fault offset: 0x0000c41f
Faulting process id: 0x75b4
Faulting application start time: 0x01d3ae9640807bb4 Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 8091c326-1a89-11e8-9ffb-000c29fed619
Does anyone have any ideas?
Sorry for the delayed response and inconvenience caused. As per the description above, Acrobat Standard 11 is crashing at startup, is that correct?
Please check for any pending updates of Acrobat from help>check for updates, reboot the machine if possible after installing any updates and see if this brings any difference.
Try disabling the Protected mode once and see if this brings any difference. Protected View feature for PDFs (Windows), Adobe Reader
Note: Disabling the Protected Mode is only for testing purpose, please enable it back as Protected Mode keeps your system safe from external vulnerabilities and exploits. One should always keep it enabled.
Try resetting the Acrobat's preferences once and reboot the machine, to reset the preferences refer to How to reset Acrobat Preference settings to default.
Note: Acrobat 11 is already declared as an End of Support product, End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products).
For detailed information, refer to End of support for Adobe Acrobat XI and Reader XI
Let us know how it goes and share your findings.