I have experienced the same intentional scam. If they wanted the customer to know this, they would not hide it in fine print. It is misleading to say the least, and Adobe should be held accountable. They make it impossible to speak via phone and intentionally slow and aggravating to communicate via chat. I've really never experienced anything quite like their oxymoronic "customer care" anywhere. I cannot believe they continue to get away with it. "Trap" is perfectly accurate.
I apologize for the poor support experience. Can you please elaborate on your concern so that I can look into the issue and can help you accordingly?