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We apologize for the inconvenience caused, as per the description above, you are not able to open JPG file with Acrobat Pro 2017, is that correct?
Please try to open the JPG by navigating to File>Open>Choose the JPG file location>Select the file>open and see if this brings any difference.
Check for any pending updates of Acrobat Pro 2017 from Help>Check for updates, reboot the machine and try opening the JPG file.
Make sure you are trying to open the JPG file with Acrobat Pro 2017, as the free desktop version of Adobe Reader cannot open JPG file.
If the issue persists, please try resetting the preferences of Acrobat Pro 2017, to reset the preferences, refer to How to reset Acrobat Preference settings to default.
Let us know how it goes and share your findings.
This does not help and I have checked for updates and there are none.
A good place to start would be to let us know what is the exact text of the error message you're getting...
Sure, this is a screenshot of the error:
[Private information removed. -Mod.]
If you want to attach screenshots you need to reply via the forum, not via email (also, you should not include your signature with your private information), and use the Insert Image tool to do so.
Did you get the image? The error is Adobe Acrobat could not open "file".jpg because it is either not a supported file type or because the file has been damaged....
I can see a preview of the jpg image in my folder and in the preview pane, so it is obviously a good image???
Post a screenshot of the Help - About Adobe Acrobat dialog, please.
Does this happen when you drag and drop the file into the application? What about if you try to use File - Create - PDF from File?
Also, can you share the actual image file with us?
I am not opening them by dragging and dropping the file into the application. This happens when I click on the image to open it, Adobe Acrobat Pro 2017 is set as the default app, and if I click on the image and choose open with adobe acrobat 2017.
Tried you suggestion to choose to convert it to a pdf and I get the same error message.
It also fails if I open tools, choose create pdf and select the jpg as the file.
Sounds like your JPEG files are problematic. Could you share one with us?
Sure, I have attached a jpg for your review. And if there is a problem with the jpeg, you should know it was saved as a jpeg using my Adobe Acrobat Pro software
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