1 Reply Latest reply on Feb 27, 2018 6:58 AM by twaritar3263062

    Accidentally purchased/licensed image!

    bria513 Level 1

      While browsing through the stock, I accidentally purchased an image that I didn't intend to buy. Is there any possible way to remove it from my license library and receive a refund (it's FILE #: 189799585)? I tried chatting with support about this, but got disconnected and was not able to start a new chat.

       

      Thanks in advance for your help!

        • 1. Re: Accidentally purchased/licensed image!
          twaritar3263062 Adobe Employee

          Hi Bria,

           

          I see you have an Adobe account under the same ID as with forums.

           

          Since you have accidentally licensed 1 Stock file, I have added 1 license to your account so that you can use it against a different image.

          Also, I see your Stock subscription has already been cancelled, I would request you to download all the remaining assets before they expire.

           

          Feel free to update this thread in case of any additional questions.

           

          Regards

          Twarita

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