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I seem to have resolved the issue by downloading an earlier version of Photoshop if anyone else needs this. With no help from Adobe support, very disappointed in their customer service.
When I downloaded the trial version of PS it worked perfectly, now that I've downloaded the full version
The trial version is the full version. The only thing that makes it not a trial is signing in to your account if CC or entering your serial number if CS.
What version did you download as a trial? And what version (if not the same) did you download in the subscription version? If you downloaded a later version, try going back to the previous version and see if you are still having the same issues. It they are different versions, then you might be finding some glitches that need to be woken out.
Don't give up! There are a lot of people here willing to help.
Thank you Michelle! This actually fixed my problem. I just downloaded an older version and it works perfectly fine now. Really appreciate your support!
Great! thanks for letting me know.
I forgot to say let us know if you have any other issues!
I am having major lagging issues with my Photoshop, as well. I have a new computer with new setups and installs on my work desktop. Here is a brief rundown of my computer specs:
System Model: Dell Precision Tower 5810
Bios: A24 (current)
Hard Drive: 240 GB SSD
Peripheral(s): Cintiq 22HD
I mainly use Photoshop on my Wacom Cintiq22 HD, to sketch with my Wacom pen. Almost every time I type in key commands, on my keyboard, like erase, undo, deselect, etc.. Photoshop just lags like crazy. Some lags are longer then others. I am using Adobe Photoshop CC 2018 from my workplace's computer so I am not sure if loading an older version of Adobe is an option. Is there another option to stopping the lagging issue besides loading a previous version of the Adobe Suite?
My IT guy tried to load my computer with a previous version and I am still having lagging issues. I am totally lost!!
unfortunatly this happens to me to on a new laptop
ps is slower then on my 6 years old mac... itried everything adobe support ...lenovo support
the computer is not the issue it works fine
adobe says it is
i as well tried an older version but it didnt help
i have a 4 k monitor ...and a nivida gtx 50
if i disable the card and scale down ,my resolution
ps has the performance i´m used to from my 6 years old mac ...
but this cant be it
graphic card iis working fine
i already exchanged the wohle laptop as it is still in trail period
so if someon e has an idea
i really high appriciate some help
Have you checked to see if their are new drivers for your Cintiq? Do you know if your Cintiq is compatible with your Dell's operating system? If you have been using this for a while, have you upgraded or changed anything before it started lagging?
What are your PS preferences set to as far as Scratch disk? How much ram and hard disk space on your new computer vs. the old one? What version of PS are your running? How much ram do you have allocated on your new machine?
You shouldn't have to decrease your resolution to work on an image. If you are doing that and it's working fine, then somehow PS isn't getting the support it needs to run.
Let us know what your system and preferences are so we be more effective at helping you.