1 Reply Latest reply on Feb 27, 2018 7:02 AM by twaritar3263062

    Adobe Stock license not available in your region error

    hafizah58562517

      Hi Team,

       

      Please assist to advise why is the error occurred and how to solve it.

       

      My customer had purchased for adobe stock license from us , yet it comes out with errors: 'online licenses not available in your region'. please assist ASAP. Urgent**

       

      pic.jpg

       

      Thanks.

       

      Regards,

      Chong

        • 1. Re: Adobe Stock license not available in your region error
          twaritar3263062 Adobe Employee

          Hi Hafiza,

           

          Thanks for reaching out to the Stock team. I would like to notify you that Adobe does not sell Stock directly in your region(Malaysia) and hence you are getting an error.

          As you have mentioned in your above post that your customer has purchased Stock licenses for you, it might be possible that the purchase is made with a different Adobe ID and the region selected will be different. Please share that Adobe ID in a private message so that I can further assist you

           

           

          Regards

          Twarita

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