• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

missing credits

New Here ,
Feb 27, 2018 Feb 27, 2018

Copy link to clipboard

Copied

Hi had a LOT of credits in my account for images, they have all disappeared down to 10. They were rolling over from previous months. Please advice, I need these for my teaching programs coming up.

Views

217

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 28, 2018 Feb 28, 2018

Hi there,

We're sorry to hear that. I did go through your account and checked the details and it appears that you had a Creative Cloud (All Apps)+ Stock subscription which you had cancelled and then again subscribed to the same plan on 19th Feb 2018.

Because of the cancellation of the previous plan, the unused licenses on that plan got forfeited and now it only shows the licenses active on the current plan.

Regards,

Sheena

Votes

Translate

Translate
Adobe Employee ,
Feb 28, 2018 Feb 28, 2018

Copy link to clipboard

Copied

LATEST

Hi there,

We're sorry to hear that. I did go through your account and checked the details and it appears that you had a Creative Cloud (All Apps)+ Stock subscription which you had cancelled and then again subscribed to the same plan on 19th Feb 2018.

Because of the cancellation of the previous plan, the unused licenses on that plan got forfeited and now it only shows the licenses active on the current plan.

Regards,

Sheena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started