Photoshop CS6 on MacBookPro - all palettes are locked

[deboramarzo]

Hello, I have a problem with my palettes and interface. I can't click on ANY tool or layer or color, I can move the palettes but I can't select anything. The keyboard shortcuts works though but I can select the tools ONLY through my keyboard. Furthermore, the visualisation of any file, new or old, is very strange. In my screenshot you can see a black area, a dark grey area and my file in white. If I zoom in my file stayed inside the grey area like it's locked in that region.

I can't get out of this.

Please help!

Thank you!

[gener7]

Reset your Photoshop Preferences as instructed below. You will have to exit Ps first, so if Cmd q doesn't work, force quit.

Hold down cmd-opt-shift keys and launch Ps. When asked to delete the settings file, confirm and let Ps finish loading.

What version MacOS and CS6 are you running?

Gene

[deboramarzo]

Hello Gene,

I already Reset my Photoshop Preferences following other discussions on this forum, but it didn't work.

Photoshop was running fine until I added another user (not admin). That user and also the Guest user, can use Photoshop perfectly, but not me anymore as admin.

Any suggestion?

Thank you!

[gener7]

Uninstall Photoshop from the using the uninstaller in your Ps CS6 folder. Then use the Cleaner Tool to remove any remnants.

Use the Creative Cloud Cleaner Tool to solve installation problems

Reinstall, run updates and see how it goes.