7 Replies Latest reply on Feb 28, 2018 12:36 PM by mglush

    "Not a PNG file" error

    eaquino1985

      Hi,

       

      I recently (yesterday) bought a subscription and downloaded Photoshop cc 2018.

       

      I cannot open a PNG file, this is what it says:

      0.jpg

      I cannot continue editing without the PNG file I am trying to open.

       

      1. I have tried opening this same file on my other laptop which also has Photoshop cc 2018 installed and it opens perfectly.

      2. I have tried uninstalling and then reinstalling but it still doesn't work.

      3. I am using windows

        • 1. Re: "Not a PNG file" error
          mglush Adobe Community Professional

          Hi!

           

          Does it have to be a png? If you can open it on your other computer, try saving it as a .psd file on to a flash drive and then open it on your new computer so you can at least keep working until you get an answer for why.

           

          I know that's not the answer you were looking for, but it's just a practical work around until you find out the answer.

           

          Michelle

          • 2. Re: "Not a PNG file" error
            Dan Rodney Adobe Community Professional

            To me, that type of error seems like one of the following:

            • a corrupted file
            • It's a different type of file, just named .png. Someone could have renamed the file extension without actually converting the file. For example, they took file.jpg and just renamed it file.png
            1 person found this helpful
            • 3. Re: "Not a PNG file" error
              eaquino1985 Level 1

              You have a very valid point, thank you!

              • 4. Re: "Not a PNG file" error
                eaquino1985 Level 1

                I understand what you are trying to say, but as I have said - this opens perfectly on my other laptop. So the possibility of it being a corrupted/different kind of file would be zero.

                 

                Thank you!

                • 5. Re: "Not a PNG file" error
                  gener7 Adobe Community Professional & MVP

                  Why not rebuild it? Open it in the laptop that will take it.

                   

                  Make a "non-destructive change" such as toggling q on your key to enter/exit quick mask. That makes it a changed file.

                   

                  Save it and try opening it in your other PC

                   

                  Gene

                  • 6. Re: "Not a PNG file" error
                    Dan Rodney Adobe Community Professional

                    Sorry, I missed the part where you said it opens fine on your other computer. If you transferred it from one computer to the other it's slightly possible it could have been corrupted, but that is unlikely.

                     

                    Does this happen to all PNGs, or just this one?

                     

                    Have you tried saving the file as a PSD (Photoshop document) on your other computer and see if that opens? You could then try saving it as a PNG on the "problem" computer and see if it works. The idea is that you need to figure out if it's a problem with your file, or your installation of Photoshop.

                    • 7. Re: "Not a PNG file" error
                      mglush Adobe Community Professional

                      One other thought--

                       

                      When you have the "Open" dialog box open -- there is a little drop down menu at the bottom. Change the selection to All files, an see if you can open the png.

                       

                      Michelle