13 Replies Latest reply on Nov 7, 2018 11:47 AM by Dov Isaacs

    The PDF printer has disappeared

    swvermeulen Level 1

      After latest update of adobe acrobat pro DC (for me d.d. 25 February 2018)

       

      The PDF printer has disappeared.

       

      System config:
      Windows 7 professional sp1 64 bit
      Creative cloud (adobe acrobat pro DC)

       

      Actions done to get the printer back (did not help):
      1. I tried a repair of adobe acrobat pro DC.
      2. I tried manually add the printer.
      3. reinstall adobe acrobat pro DC.

       

      If I go to the windows event viewer I see the following error message:
      Installing printer driver - failed, error code 0x2, HRESULT 0x80070002. See the event user data for context information.

        • 1. Re: The PDF printer has disappeared
          jayants33240872 Level 3

          First of all try to check that your printer is connected to the device or not, you can check the same by opening control panel>devices and printers, if it is not listed is it, you need to connect it from control panel, Acrobat will automatically connect to it. Also try to change the mode of connection for your printer if you are connecting it via wifi try to connect it via cable and vice versa.

          • 2. Re: The PDF printer has disappeared
            swvermeulen Level 1

            The adobe pdf printer is not a physical printer,

            and by looking in the location devices and printers is where I discovered that the printer was gone!

            • 3. Re: The PDF printer has disappeared
              jayants33240872 Level 3

              I apologize for the misunderstanding.

              • 4. Re: The PDF printer has disappeared
                swvermeulen Level 1

                The latest update of adobe solved this problem

                1 person found this helpful
                • 5. Re: The PDF printer has disappeared
                  dbrownSRL

                  I disagree. As of 19March18, this problem is not solved and continues to occur. The forums show the recurring problem of the PDF printer disappearing from Windows was first reported at least ten (10) years ago, but remains unresolved. Has anyone received a cogent explanation from Adobe on why this problem occurs or a workable solution to preventing recurrence? Problem is temporarily repaired (on this machine, at least) by using Acrobat 'repair installation' function, but the problem recurs frequently, often weekly. System is Windows 7 home premium, Adobe CC subscription, all applications up-to-date per CC app. Does anyone know of a way to disable removal of the PDF printer? Does anyone know what process or program removes the PDF printer?

                  1 person found this helpful
                  • 6. Re: The PDF printer has disappeared
                    Creative Scout Level 1

                    Have anyone solution to this drawback? The PDF printer disappear after adobe acrobrat pro DC (February/2018) - Creative Cloud version - OS Windows 7 Pro.

                     

                    Please advise us. Thanks

                    1 person found this helpful
                    • 7. Re: The PDF printer has disappeared
                      LovePenguins Level 1

                      Problem still persists

                      1 person found this helpful
                      • 8. Re: The PDF printer has disappeared
                        dbrownSRL Level 1

                        As of 18Oct18, the problem of disappearing PDF printer persists with latest versions of all Adobe CC apps, including Acrobat Pro. It's been 10 years and counting.

                        • 9. Re: The PDF printer has disappeared
                          Dov Isaacs Adobe Employee

                          The only Adobe applications that have the Adobe PDF PostScript printer driver instance are Acrobat and FrameMaker on Windows. It is not a feature of any other products.

                           

                          There are only two ways that Acrobat can be involved with a “disappearing Adobe PDF printer” are (1) you uninstall Acrobat and/or (2) you perform an update to Acrobat that doesn't properly complete (in which case you may most likely end up with a damaged printer driver instance, but not a deleted one). Otherwise, nothing “Adobe” ever attempts to remove or modify the printer driver instance.

                           

                                    - Dov

                          • 10. Re: The PDF printer has disappeared
                            dbrownSRL Level 1

                            Dov, any idea why Adobe PDF printer keeps disappearing? Doesn't happen with any other printer, either physical or virtual.


                            Acrobat Pro DC Continuous Release Version 2018.011.20063 has not been uninstalled.

                             

                            Although it is common for automatic updates to Acrobat Pro to not complete properly, that appears to be a separate defect, and not related to the disappearing PDF printer.

                             

                            The PDF printer disappears randomly, up to several times a week, whether or not Acrobat has been recently updated. Running Repair Installation re-installs printer, but the problem reoccurs.

                             

                            Any idea what makes the Adobe PDF Printer susceptible to random disappearances?

                             

                            Tnx & rgds, David

                            • 11. Re: The PDF printer has disappeared
                              Dov Isaacs Adobe Employee

                              David,

                               

                              Sorry, but was offline for a few weeks.

                               

                              If we were able to reproduce the problem, we might be able to investigate the cause of what you are seeing and try to resolve the problem. But we haven't been able to reproduce the problem and in the very few instances where we have heard either of disappearances or corruption of the Adobe PDF PostScript printer driver instance, there doesn't seem to be any factor in common.

                               

                              To be clear, we believe you are seeing this and we know that our code is not doing such printer driver deletions. The question is getting enough data to assist in tracking down exactly what is doing this.

                               

                                        - Dov

                              • 12. Re: The PDF printer has disappeared
                                rickboston

                                Hi Dov,

                                 

                                This is happening to one of my users. Adobe support has been on remotely to do a clean uninstall and reinstall. This was for the 2nd time yesterday. When the user came in this morning it was gone again. A complete install has her back up and running, but VERY time consuming.

                                 

                                Is there anything else I can check for. This is on a Windows 7 machine in a domain with no policy changes to printers.

                                 

                                Thanks in advance,

                                Rick

                                • 13. Re: The PDF printer has disappeared
                                  Dov Isaacs Adobe Employee

                                  My best guess is that some system component (from Microsoft or more likely from elsewhere) is involved here. What I think you need to look at is what is different in any aspect of the system's configuration compared to similar systems that don't experience the problem? That will ultimately yield the answer. Yes, I know that can be exceptionally time consuming and frustrating.

                                   

                                            - Dov