What version of Reader are you using? How are you opening the files (from within Reader or from within a web browser)?
Not sure on the version, I'm just an end-user. All I see is Adobe Acrobat DC. I'm opening the pdf files from Outlook email.
When you are viewing the file, at that moment, do you see a title bar saying Adobe Acrobat Reader and some stuff? If you DON’T see that title bar, what do you see?
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Sorry for the delay in response.
Are you still experiencing this issue? If yes, is this happening with a particular file or with all the files?
You may try following steps and let us know if that helps any.
- Launch Acrobat and check for update, Click >Help>Check for Updates.
- If there are pending updates, install and restart the machine and try again.
- If above doesn't help, try repairing. To repair, launch Acrobat>Help>Repair installation. Once done restart your machine and try again.
If your issue is already resolved, please update this discussion with your findings.