1 Reply Latest reply on Mar 18, 2018 1:56 PM by Texas Pilot

    There was a problem updating Photoshop CC

    AlanFinan

      In Adobe Creative Cloud I am trying to install an update for Photoshop CC.

      I have been able to update all my other products, just not Photoshop CC.

       

      The device I am installing on is a Microsoft Surface Pro 4, running Windows 10.

       

      The Error I receive is:

       

      There was a problem updating Photoshop CC

      Unable to write to registry value. Check permissions and then try again.

      More Information

      xit Code: 160

      -------------------------------------- Summary --------------------------------------

      - 2 fatal error(s), 0 error(s), 1 warnings(s)

       

      FATAL: Error (Code = 160) executing in command 'SetRegistryValueCommand' for package: 'AdobePhotoshop19-Core_x64', version:19.1.1.254

      FATAL: Error occurred in install of package (Name: AdobePhotoshop19-Core_x64 Version: 19.1.1.254). Error code: '160'

      WARN: Error Setting Registry - Start 64-bit:1 root:2 key:SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Photoshop.exe name:Default type:REG_SZ data:C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe. Check for Registry permissions. (Error: Error 5 Access is denied.)

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        • 1. Re: There was a problem updating Photoshop CC
          Texas Pilot Level 1

          We have had multiple computer techs try to solve this.  Creative Cloud indicates the same failure.  But PS 2018 V 19 did download and is installed  But I still get the failure

           

          Exit Code: 160

          -------------------------------------- Summary --------------------------------------

          - 2 fatal error(s), 0 error(s), 3 warnings(s)

           

          FATAL: Error (Code = 160) executing in command 'SetRegistryValueCommand' for package: 'AdobePhotoshop19-Core_x64', version:19.1.2.277

          FATAL: Error occurred in install of package (Name: AdobePhotoshop19-Core_x64 Version: 19.1.2.277). Error code: '160'

          WARN: Unable to delete directory "C:\Program Files\Adobe\Adobe Photoshop CC 2018". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.

          WARN: Warning (Code = 149) executing command DeleteDirectoryCommand

          WARN: Error Setting Registry - Start 64-bit:1 root:0 key:.jps name:Default type:REG_SZ data:Photoshop.JPSFileType.19. Check for Registry permissions. (Error: Error 5 Access is denied.)