6 Replies Latest reply on Mar 5, 2018 8:11 AM by JimHess

    Where is CC 2015.12 update link?


      I recently purchased a Canon 6D Mark II camera. I typically shoot in raw and currently own LR 5.  When I try to open the raw photos shot on my new camera I get an error message indicating that the format is not supported.  After much research I found that I need to update my current LR 5 with CC 2015.12.  The problem is, nowhere on any Adobe site do I find the link.  I have spent numberious hours - yes hours, talking to people at Adobe and consistently get the same answer - you need to upgrade to the internet (pay) version.  I have difficulty accepting this answer because all material on the Adobe web site that discusses this update indicates that it was released to support the new Canon camera.  No where does it indicate that the update is only for the pay version.  So let me ask the community, Does anyone know where the link is for CC 2015.12?

        • 1. Re: Where is CC 2015.12 update link?
          JimHess Adobe Community Professional & MVP

          Lightroom 5 is a standalone version of Lightroom. Lightroom CC 2015 is a Creative Cloud version of Lightroom that is subscription-based, and is not a free update to Lightroom 5. If you want to stay with Lightroom 5 and use the raw files from your new camera then you will have to convert them to DNG using the free DNG converter. Another alternative would be to purchase Lightroom 6. It is the last standalone version of Lightroom, and has received the last update it will ever receive. But it will have support for your camera. Another alternative would be to subscribe to the Creative Cloud and have access to the current version of Lightroom. But you cannot get an update to Lightroom 5 that will support the native raw files from your camera.

          • 2. Re: Where is CC 2015.12 update link?
            Just Shoot Me Adobe Community Professional

            LR 6 is not an Update to LR 5. LR 6 is newer release and is only available as an Upgrade from any previous version of LR and costs money to use.


            You will need to get the Free Adobe DNG converter program and convert your new camera RAW files to DNG file that you can then import into your older version of LR.


            Adobe Digital Negative Converter

            • 3. Re: Where is CC 2015.12 update link?
              richo15952956 Level 1

              Jim, thank you for your response.  Yes, apparently that is the answer, not the correct answer, but the only answer that Adobe will support.  Thank you for pointing me to DNG, which I installed, and now I am able to process my files. I do find it interesting that Adobe's customer support system forces an individual into a "pay to play" system for an update! Just another example of corporate greed.

              • 4. Re: Where is CC 2015.12 update link?
                JimHess Adobe Community Professional & MVP

                Adobe is constantly improving their product. Thousands of employees. There needs to be revenue to pay those employees. You call that greed? Okay, so be it. The subscription plan works for Adobe. It works for many users. If it doesn't work for you, then that's okay too. It seems that it doesn't work for quite a few people. But I don't think it's going to hurt Adobe.

                • 5. Re: Where is CC 2015.12 update link?
                  Just Shoot Me Adobe Community Professional

                  Let me state this again. LR 6/2015 is not an UpDate. It is a Newer version from LR 5. Just like LR 5 was a newer version from LR 4, 3, 2 or 1.

                  And all are UpGrades from older versions.


                  What you expected to buy LR once and then get all newer versions for free. That's like thinking if you bought Windows 3.11 back in 1994 you got all versions of Windows, 95, 98, XP, Vista, 7, 8.1 and 10, as they came out from Microsoft for Free.


                  Or if you bought a new car in 1990 you could take it back to the dealer in 2005 and get a brand new car for nothing.


                  That would be nice, but isn't going to happen.

                  • 6. Re: Where is CC 2015.12 update link?
                    JimHess Adobe Community Professional & MVP

                    And just to add to that, I first purchased Lightroom 2. Then I purchased an upgrade to Lightroom 3, another purchase of an upgrade to Lightroom 4, another purchase of upgrade to Lightroom 5, etc., etc. There ain't no free lunch.