I have Lightroom 7.2 on my HP notebook and it works fine. I wanted to try GPU acceleration, and therefore performed a clean installation of the latest driver for my Intel HD 5500. It all went fine, and the OpenGL support is marked as passed. However, whenever I flag the option "Use graphics processor" in the Performance tab of the Preferences, LIghtroom restarts again with the unflagged option, and the message "graphics processor acceleration is disabled".
Could anyone please help?
Here is my system info.
Thank you very much
Lightroom Classic version: 7.2 [ 1156743 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2,1 GHz
Built-in memory: 8067,1 MB
Real memory available to Lightroom: 8067,1 MB
Real memory used by Lightroom: 2332,2 MB (28,9%)
Virtual memory used by Lightroom: 2446,1 MB
GDI objects count: 681
USER objects count: 2437
Process handles count: 1549
Memory cache size: 32,9MB
Internal Camera Raw revision: 894
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1438MB / 4033MB (35%)
Camera Raw real memory: 1526MB / 8067MB (18%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1600x900
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
OpenGL: Intel(R) HD Graphics 5500
Check OpenGL support: Passed
Version: 3.3.0 - Build 18.104.22.16835
Renderer: Intel(R) HD Graphics 5500
LanguageVersion: 3.30 - Build 22.214.171.12435
Message was edited by: Mod to remove text.
Since LR 7 some of the older cards are not supported anymore - the official specification does NOT reflect this.
In your situation, I'd not care too much about this because the HD5500 would not bring any gain with your resolution, as far as I can tell.
That is because that GPU isn't supported and you won't gain anything by enabling it. In fact LR would probably run slower with it enabled, if it could be enabled.
Thank you very much to both of you, problem solved then!