3 Replies Latest reply on Mar 4, 2018 8:27 AM by paolog80956559

    Intel HD 5500 - "graphics processor acceleration is disabled"


      Hello everyone,


      I have Lightroom 7.2 on my HP notebook and it works fine. I wanted to try GPU acceleration, and therefore performed a clean installation of the latest driver for my Intel HD 5500. It all went fine, and the OpenGL support is marked as passed. However, whenever I flag the option "Use graphics processor" in the Performance tab of the Preferences, LIghtroom restarts again with the unflagged option, and the message "graphics processor acceleration is disabled".

      Could anyone please help?


      Here is my system info.

      Thank you very much





      Lightroom Classic version: 7.2 [ 1156743 ]


      License: Creative Cloud


      Language setting: en


      Operating system: Windows 10 - Business Edition


      Version: 10.0.16299


      Application architecture: x64


      System architecture: x64


      Logical processor count: 4


      Processor speed: 2,1 GHz


      Built-in memory: 8067,1 MB


      Real memory available to Lightroom: 8067,1 MB


      Real memory used by Lightroom: 2332,2 MB (28,9%)


      Virtual memory used by Lightroom: 2446,1 MB


      GDI objects count: 681


      USER objects count: 2437


      Process handles count: 1549


      Memory cache size: 32,9MB


      Internal Camera Raw revision: 894


      Maximum thread count used by Camera Raw: 3


      Camera Raw SIMD optimization: SSE2,AVX,AVX2


      Camera Raw virtual memory: 1438MB / 4033MB (35%)


      Camera Raw real memory: 1526MB / 8067MB (18%)


      System DPI setting: 96 DPI


      Desktop composition enabled: Yes


      Displays: 1) 1600x900


      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No




      Graphics Processor Info:


      OpenGL: Intel(R) HD Graphics 5500


      Check OpenGL support: Passed

      Vendor: Intel

      Version: 3.3.0 - Build

      Renderer: Intel(R) HD Graphics 5500

      LanguageVersion: 3.30 - Build


      Message was edited by: Mod to remove text.