3 Replies Latest reply on Mar 4, 2018 8:27 AM by paolog80956559

    Intel HD 5500 - "graphics processor acceleration is disabled"

    paolog80956559 Level 1

      Hello everyone,

       

      I have Lightroom 7.2 on my HP notebook and it works fine. I wanted to try GPU acceleration, and therefore performed a clean installation of the latest driver for my Intel HD 5500. It all went fine, and the OpenGL support is marked as passed. However, whenever I flag the option "Use graphics processor" in the Performance tab of the Preferences, LIghtroom restarts again with the unflagged option, and the message "graphics processor acceleration is disabled".

      Could anyone please help?

       

      Here is my system info.

      Thank you very much

      Paolo

       

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      Lightroom Classic version: 7.2 [ 1156743 ]

       

      License: Creative Cloud

       

      Language setting: en

       

      Operating system: Windows 10 - Business Edition

       

      Version: 10.0.16299

       

      Application architecture: x64

       

      System architecture: x64

       

      Logical processor count: 4

       

      Processor speed: 2,1 GHz

       

      Built-in memory: 8067,1 MB

       

      Real memory available to Lightroom: 8067,1 MB

       

      Real memory used by Lightroom: 2332,2 MB (28,9%)

       

      Virtual memory used by Lightroom: 2446,1 MB

       

      GDI objects count: 681

       

      USER objects count: 2437

       

      Process handles count: 1549

       

      Memory cache size: 32,9MB

       

      Internal Camera Raw revision: 894

       

      Maximum thread count used by Camera Raw: 3

       

      Camera Raw SIMD optimization: SSE2,AVX,AVX2

       

      Camera Raw virtual memory: 1438MB / 4033MB (35%)

       

      Camera Raw real memory: 1526MB / 8067MB (18%)

       

      System DPI setting: 96 DPI

       

      Desktop composition enabled: Yes

       

      Displays: 1) 1600x900

       

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

       

       

       

      Graphics Processor Info:

       

      OpenGL: Intel(R) HD Graphics 5500

       

      Check OpenGL support: Passed

      Vendor: Intel

      Version: 3.3.0 - Build 20.19.15.4835

      Renderer: Intel(R) HD Graphics 5500

      LanguageVersion: 3.30 - Build 20.19.15.4835

       

      Message was edited by: Mod to remove text.