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Hi Andrew, thanks thanks I'm a new user here..however I've posted my inquiry to them but till today yet to received any reply from them..
You'll do much better phoning. Follow Colum's link and you will find phone numbers for most countries.
Have been using Robohelp X5 on PC. Got new laptop and installed there. Upon starting it asks for activation code. Activation over internet didn't work so I called on the phone. I have talked to 7 (seven) different people over 3 hours and still unable to activate. I've been repeatedly told I was being transferred to a product specialist, only to be cut off.
One person sent me this link
Step 2 says install patches X501 and X502. But the download page doesn't show X501 patch. One guy had me download a 30MB fix he sent me but it didn't work; Robohelp X5 still says I need to activate.
Does anyone have any ideas on how to activate? Maybe this is Adobe's way of telling me to upgrade.
No Adobe are not trying to force you to upgrade.
Both updates are on the page the link takes you to. 5.01 can be found under Word 2003 Support Update. Hover over the link and look on the status bar of your browser, you will see it is linking to the 5.01 update.
Then go and download the other files and when you have installed those, RH will not prompt you to activate.
Thank you, Peter! In 30 seconds you gave me the answer I could not obtain from 7 people at Adobe over 3 hours on the phone. You are the best.
I told the first person I talked to at Adobe (Adam) that I couldn' find X501. Why the hell didn't he just tell me what you told me? Better yet, why didn't they make X501 more obvious? (It's sh*t like this that explains why they don't give their last names!)
I'm gonna go there now and download and install them. I'll let you know how it goes.
Peter, I downloaded those patches and also the .exe's from step 3. I can now run Robohelp without being prompted to activate. Halleluiah!
Hey Adobe, if you're reading this, next time you tell us to look for x, name it x. Duh.