1 Reply Latest reply on Mar 12, 2018 1:19 AM by PratheepArunRaj

    Last Touch Channel Internal

    paulc85305160 Level 1

      Hi Everyone!


      We have a surplus of orders that are incorrectly landing in our 'Internal' last touch channel.


      We believe we have narrowed it down to the tracking code not always following the first question mark after the page URL ends. To alleviate this, we have tried adjusting our Marketing Channel Processing Rules so there are two conditions.


      For these channels we are asking Adobe to identify if any of the following are true (hoping it will catch any instance of the tracking code).


      Query String Parameter XXX contains abc, abd


      Query String Parameter &XXX contains abc, abd


      Is this the right approach or is there a more thoughtful way to go about this? I'm not sure this solved our problem.