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Thank you for your response. It didn't work for me, but this is the correct way to do it, so hopefully it will help others. I didn't realize that I had to use the down arrow to access the different versions, but when I did as you stated the installation failed. Apparently something got messed up on my computer
After looking online to determine what the error code was, I ended up contacting Adobe and the tech had to physically connect to my computer to download it. It took a couple of hours, and many attempts before the tech was able to get it to work. Unfortunately I now have to re-install all of my other Creative Cloud apps because the original folder had to be re-named and all file associations were dropped, but it is a small price to pay to get it fixed.
Thanks again, it's nice to have someone out there that knows what to do!
I have no arrow, seems the only version I have downloaded and installed is Photoshop CC and all I get is black screen when I open images from camera raw into PS :/
Not sure what version I had thpugh before, but I uninstalled PS and installed again, might maybe have lost the other version when I uninstalled?
On a pc laptop wich is less than a year old.
Few weeks ago I had no problem with PS but now it sucks.
I'd do an online chat with Adobe. I know chats can be a slow and painful process sometimes, but it was worth it for me. They had me try a couple of things on my own first, and when that didn't work they asked if they could connect to my computer. I don't normally like doing that, but I knew I wasn't going to be able to fix it, so I decided to go for it. Other than re-loading my programs, they did everything for me. They would have even reloaded the other programs, but I needed my computer right away, so I didn't have the time to wait. Sometimes files get corrupted, and if you don't know how to figure out where the issue is, it's best to find someone that does. So far, my computer and programs are working great. Good Luck!