3 Replies Latest reply on Mar 7, 2018 5:37 AM by jbm007

    photoshop cc 2018 can not be started after an update

    Master_NL

      Hey

       

       

      My colleague has updated potoshop 2017 via the CC to 2018 but now gets the following error message when starting Photoshop:

      "The instruction at 0x00007FFA46FD9BEE refers to memory at 0x0000000000000000 The memory can not read

      click OK if the program wants to end."

       

       

      When I run photoshop as admin, he works but no longer under his account, this worked before the update.

      Is there anything of cach that I can remove? The removal of Photoshop has not helped, unfortunately.

       

      Software:

       

      Windows 10 version 1709

      Adobe CC 2018