I'm running DNG converter 10.2 on Windows 10. I haven't found any problems doing so. It's a HP Pavilion desktop. You might try running the DNG converter installer again. There isn't an uninstaller for the converter. If you want to remove it, just delete the executable file. That will just leave all of the updated profiles in place.
Thanks for replying!
It is working aswell on another (business) Win10 laptop I have. I did reinstall it using the installer a few times but that didn't make any difference. Same issue.
It looks like the exe is starting after a double click but then after less than 1sec. it ends in doing nothing.
I don't expect it's in the converter exe. Probably conflicting with something else but have not a single idea what that might be or how to find out. There is no error, nothing..
hm. I do have an exception error in the eventlog I just discovered. It doesn't make much sense to me though..
Adobe DNG Converter.exe, versie: 10.2.0.894, tijdstempel: 0x5a69a179
KERNELBASE.dll, versie: 10.0.16299.248, tijdstempel: 0x4414ec23
Id van proces met fout: 0x27c8
Starttijd van toepassing met fout: 0x01d3b62fb54cfffe
Application error: 1000
The full eventlog error is
<Provider Name="Application Error" />
<TimeCreated SystemTime="2018-03-07T16:16:30.143654300Z" />
<Data>Adobe DNG Converter.exe</Data>
<Data>C:\Program Files\Adobe\Adobe DNG Converter\Adobe DNG Converter.exe</Data>
The problem resides in the 10.2 version!
I installed the latest 5 versions. Only 10.2 has the problem. 10.1 works fine also.
It appears that 10.2 is the first 64bit DNG converter version. All prior versions are 32bit.
So it appears really to be a release problem! The eventlog error also points in this direction.
I'm using Windows 10 Home Premium. I'm converting Nikon D7100 NEF files, and haven't encountered that error. Would you care to share one of your raw files to let me try and see what happens?
No problem but the issue for me is that the converter is not launching at all. I'm convinced as soon the GUI is on screen everything will work perfecty regarding to the type of RAW file (as long it is supported in the converter version of course)
I found more people having the problem. Some do and some don't.
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I'm sorry, I don't have any answers. I'm just a user like yourself. You might consider posting your question on this other forum where the developers monitor more closely. You might get a better answer there.
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What version of windows 10 are you running?
Press the Windows Logo key + R
In the run dialog type winver and that will tell you the version of windows 10 you have.
Windows 10 16299.251
last updates applied.
Hm, as I can remember my windows is updated from win7 to win10 when win10 just got available...
Just did a complete clean reinstall version 1709 build 16299.251
still not working
Sorry about the inconvenience caused. As JeffArola has mentioned, we are aware of this problem and our Engineering team is working on this issue. Please add your vote by clicking the "me-too" option here: Camera Raw and DNG: DNG converter 10.2 installs but fails to open | Photoshop Family Customer Community
If you have this problem please try installing Microsoft's Visual C++ Redistributable for Visual Studio 2015
Available for download at this URL:
After a fresh install of windows 10 it was still not working. (no other apps installed yet)
Next I installed all my other software again and after that the converter appeared to work fine!
I checked the installed components on my machine and saw this c++ redistributable was also installed. I expect it came with the installation of Davinci Resolve.
Bottom line the converter is working now and there is a big chance it was because of this C++ distrib.
Thanks a lot!!
I had the same problem than fredv and I've just installed Microsoft's Visual C++ Redistributable for Visual Studio 2015 as someone said above and seems that I can open DNG CONVERTER now!
Thanks a lot!
This problem should also be corrected with the just-released DNG Converter 10.3. For Windows, this download is available here: