1 Reply Latest reply on Mar 14, 2018 8:47 AM by Sheena Kaul

    Photoshop CC 2018 crashes at launch ( install and uninstall  Photoshop many times,but it doesnot work)

    wantongda

      Hello,

       

      I just installed Photoshop CC 2018 on my new PC and the application immediately crashes at launch. but it crashes.  I tried many times,but it still does not work,my computer is the new surface pro ,windows 10 system ,here is the Crash Report details:

       

      <?xml version="1.0"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.1" build="20180206.r.254">

      <time year="2018" month="3" day="7" hour="21" minute="55" second="44"/>

      <user guid="ed525480-d53e-414d-8f66-5ee9dc0b5513"/>

      <system platform="Windows 10 Enterprise" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="zh-CN" oslanguage="zh-CN" ram="8117" machine="Intel(R) Core(TM) i5-7300U CPU @ 2.60GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2712 MHz"/>

      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFEA199F289">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x00007FFEA199F289" symbolname="DrvValidateVersion"/>

      <stackStatement index="1" address="0x00007FFEA19AE3CE" symbolname="DrvGetLayerPaletteEntries"/>

      <stackStatement index="2" address="0x00007FFEA1993C9B" symbolname="DrvPresentBuffers"/>

      <stackStatement index="3" address="0x00007FFEA89C9288" symbolname="wglCopyContext"/>

      <stackStatement index="4" address="0x00007FFEA1994959" symbolname="DrvSwapBuffers"/>

      <stackStatement index="5" address="0x00007FFEA199461F" symbolname="DrvSwapBuffers"/>

      <stackStatement index="6" address="0x00007FFEA89DA877" symbolname="wglSwapBuffers"/>

      <stackStatement index="7" address="0x00007FFEB762330E" symbolname="SwapBuffers"/>

      <stackStatement index="8" address="0x00007FF69740D1FF" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="9" address="0x00007FF69685F345" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="10" address="0x00007FF696851CD7" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="11" address="0x00007FF69684FCF7" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="12" address="0x00007FF69684F201" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="13" address="0x00007FF69668798F" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="14" address="0x00007FF697407C43" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="15" address="0x00007FF69749BEDC" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="16" address="0x00007FF695E5F006" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="17" address="0x00007FF697409F76" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="18" address="0x00007FF697453C5D" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="19" address="0x00007FF6974A951A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="20" address="0x00007FF6974A8B46" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="21" address="0x00007FFEB928B85D" symbolname="CallWindowProcW"/>

      <stackStatement index="22" address="0x00007FFEB928B40B" symbolname="CallWindowProcW"/>

      <stackStatement index="23" address="0x00007FF69749ED0B" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="24" address="0x00007FFEB928B85D" symbolname="CallWindowProcW"/>

      <stackStatement index="25" address="0x00007FFEB928B54C" symbolname="CallWindowProcW"/>

      <stackStatement index="26" address="0x00007FFEB92A19C3" symbolname="GetTopWindow"/>

      <stackStatement index="27" address="0x00007FFEBA393B54" symbolname="KiUserCallbackDispatcher"/>

      <stackStatement index="28" address="0x00007FFEB67F14A4" symbolname="NtUserCallHwndLock"/>

      <stackStatement index="29" address="0x00007FFEA5E317A1" symbolname="DllMain"/>

      <stackStatement index="30" address="0x00007FFEA5E21CA9" symbolname="DllMain"/>

      <stackStatement index="31" address="0x00007FFEA5E7B368" symbolname="DllMain"/>

      <stackStatement index="32" address="0x00007FFEA5E7B69E" symbolname="DllMain"/>

      <stackStatement index="33" address="0x00007FFEA5E2800D" symbolname="DllMain"/>

      <stackStatement index="34" address="0x00007FFEA5E27EEA" symbolname="DllMain"/>

      <stackStatement index="35" address="0x00007FFEA5DDF3F3" symbolname="OWLWorkspaceSuspendResumeLayout"/>

      <stackStatement index="36" address="0x00007FF695E5BBCF" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

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      <stackStatement index="109" address="0x00007FFEBA35EFC1" symbolname="RtlUserThreadStart"/>

      </thread>

      </backtrace>

      <registerSet>

      <register name="RAX" value="0x00007FFEA225D920"/>

      <register name="RBX" value="0x00007FFEA19BA660"/>

      <register name="RCX" value="0x0000000000000000"/>

      <register name="RDX" value="0x0000000000000064"/>

      <register name="RSI" value="0x000002113511DFA0"/>

      <register name="RDI" value="0x0000021130841610"/>

      <register name="RSP" value="0x000000D2013C9400"/>

      <register name="RBP" value="0x000000D2013C9499"/>

      <register name="RIP" value="0x00007FFEA199F289"/>

      <register name="EFL" value="0x0000000000010206"/>

      <register name="LastExceptionToRip" value="0x0000000000000000"/>

      <register name="LastExceptionFromRip" value="0x0000000000000000"/>

      </registerSet>

       

       

      <binaryImageSet>

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