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I need licence to mettle plugin

Community Beginner ,
Mar 08, 2018 Mar 08, 2018

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dvaplugin@adobe.com

Hello!!! I sent an email to dvaplugin@adobe.com because I need the mettle plugin but I did not have an answer. Argentina's phone number does not work and I do not know where to contact me. Can you help me? Thank you very much for everything!

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correct answers 1 Correct answer

Adobe Employee , Mar 16, 2018 Mar 16, 2018

Hi cristtian,

The Mettle plug-ins provided in CC 2017 only work with that version. For CC2018, use the effects in the Immersive Video category. Mettle plug-ins from a previous version will not work in the current version. Hope that clears things up.

More info: SkyBox to CC 2018 – Integration Chart | Mettle

Thanks,
Kevin

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Community Expert ,
Mar 08, 2018 Mar 08, 2018

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Community Beginner ,
Mar 08, 2018 Mar 08, 2018

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Thanks for your answer. But in the mettle pag he says that I should contact the adobe support:

https://support.mettle.com/hc/en-us/articles/115002254292-SkyBox-plugins-are-now-fully-integrated-in...

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Community Expert ,
Mar 08, 2018 Mar 08, 2018

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are you using cc 2018?  if so, your link says mettle is part of it.  ie, there's no separate plugin.

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Community Beginner ,
Mar 08, 2018 Mar 08, 2018

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The plugins did not come with the cc2018. I had to download them from the Mettel page, that's why the watermark appears on the video. Now I uninstall the plugin. What´s I have to do?

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Adobe Employee ,
Mar 08, 2018 Mar 08, 2018

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Moving this discussion to the After Effects forum.

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Adobe Employee ,
Mar 16, 2018 Mar 16, 2018

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Hi cristtian,

The Mettle plug-ins provided in CC 2017 only work with that version. For CC2018, use the effects in the Immersive Video category. Mettle plug-ins from a previous version will not work in the current version. Hope that clears things up.

More info: SkyBox to CC 2018 – Integration Chart | Mettle

Thanks,
Kevin

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