7 Replies Latest reply on Mar 20, 2018 7:47 AM by Warunicorn

Photoshop launches and then crashes on load

solaini Mar 9, 2018 10:49 AM

Hello,

I just downloaded photoshop and has this issue come up, uninstalled thinking it was a corrupted install and the issue continues. Here is what happens:

Photohshop launches -> I select either a tutorial from learn or start fresh -> PS looks like it is loading and then crashes after a spinning wheel appears.

Running this on a Surface Laptop, i7 16gb.

Please help as I only have a couple days of trial left and would like to test the software before moving forward with a subscription.

Thanks,

Alex

1. Re: Photoshop launches and then crashes on load

JJMack Mar 9, 2018 11:10 AM (in response to solaini)

Post the details in your crash report.
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2. Re: Photoshop launches and then crashes on load

solaini Mar 11, 2018 12:59 PM (in response to solaini)

There is no Error report... which is very strange. Any idea what could be causing the crash? Software launches and then when I got to open any project or tutorial is dies...

Really a bummer as this was my first time trying photoshop in a couple of years and the "Trial" is now almost over without being able to test is out.
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3. Re: Photoshop launches and then crashes on load

solaini Mar 14, 2018 8:45 AM (in response to solaini)

Any help here? System does not seem to be logging any issues but the software does not successfully load still and I'm now out of a trial!
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4. Re: Photoshop launches and then crashes on load

Warunicorn Mar 14, 2018 12:00 PM (in response to solaini)

Any antivirus software running? If so, disable it while installing or running Photoshop.

There isn't any error message at all? Photoshop just closes?
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5. Re: Photoshop launches and then crashes on load

solaini Mar 15, 2018 8:31 AM (in response to solaini)

Disabling the Anti-virus worked, strange that it must have been blocking a port...

Any I think a while ago I clicked stop showing and just send the reports. Would like to turn that off but all the instructions look to be for Mac solutions.
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6. Re: Photoshop launches and then crashes on load

solaini Mar 18, 2018 2:38 PM (in response to solaini)

Issue did not go away, something allowed the system to run once but that is it. Photoshop support claims to stop my graphics card and then try it but the main issue there is.. the intel iris 640 is the ONLY graphics card.

Photoshop does not even load now, it starts up and then crashes within 5 seconds. Please help!

No crash report that I can find so far.
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7. Re: Photoshop launches and then crashes on load

Warunicorn Mar 20, 2018 7:47 AM (in response to solaini)

Try the CC Cleaner Tool yet?
Use the Creative Cloud Cleaner Tool to solve installation problems

(Be sure to follow instructions to the letter. Also, be sure your antivirus is never running during all this.)
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