Hello, as a first information: In my library I found these hints:
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Cloud programs do not use serial numbers >>> you log in to your paid Cloud account to download & install & activate >>> you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account >>> Restart your computer >>> Log in to your paid Cloud account
This is an open forum, not Adobe support >>> you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
Please come back if it does noot work.