1 Reply Latest reply on Mar 25, 2018 10:52 AM by trickster2002

    importer reported generic error


      Hi there

      some of my media clips are offline, when I try and reconnect them manually I get an error message  "importer reported generic error"

      In the metadata tap the status reads Offline: importer cant open



      any ideas

        • 1. Re: importer reported generic error


          I'm using Premiere Elements version 15 for the first time. Just shot a little video on my iPhone, saved it to my pc, and now trying to add a file to Premiere and getting "the importer reported a generic error". What's up with this product?

          I'm feeling like the support Adobe provides is lacking. Banker hours and not answering forum questions.

          Anyone know why this is happening?