1 Reply Latest reply on Mar 25, 2018 10:52 AM by trickster2002

    importer reported generic error

    ClockworkDublin

      Hi there

      some of my media clips are offline, when I try and reconnect them manually I get an error message  "importer reported generic error"

      In the metadata tap the status reads Offline: importer cant open

       

       

      any ideas

        • 1. Re: importer reported generic error
          trickster2002

          Hi,

          I'm using Premiere Elements version 15 for the first time. Just shot a little video on my iPhone, saved it to my pc, and now trying to add a file to Premiere and getting "the importer reported a generic error". What's up with this product?

          I'm feeling like the support Adobe provides is lacking. Banker hours and not answering forum questions.

          Anyone know why this is happening?

           

          thanks,

          Trickster2002