0 Replies Latest reply on Mar 12, 2018 1:08 PM by trevorh28260602

    Audio is missing on video import

    trevorh28260602 Level 1

      I just updated Premiere Pro and Encoder to latest version just to be sure that was not the issue. When I import a video that has stereo audio the audio does not import.

      The video is prores 422 and the audio is AAC. This video is 21 gigs, a finished master that I want to recut.  I cleaned out my cache in preferences as I was getting error messages about that in earlier tries. I can't figure out what is happening. Please help. Thank you.