1 Reply Latest reply on Mar 13, 2018 9:27 AM by ankushr40215001 Branched to a new discussion.

    Muse Forms Not working

    vsfe10232685

      Hello guys,

       

      We have used the default muse form widget. And our muse is the latest version.

       

      It was working fine. But recently we don't get any mails from all those forms, the forms provide feedback with form success message but when i check my mailbox, i don't have any mails from all the forms used in different pages of our website.

       

      I wonder if online editor tool has something to do with that? After couple of online editing ( using editor tool) I think this have occured?

       

      Could you please provide a solution to this? May I know how the mail is sent to the given email in the form widget? What server does it use? I am afraid this can miss customers trying to reach us.

       

      Thank you,

        • 1. Re: Muse Forms Not working
          ankushr40215001 Adobe Employee

          Hey vsfe,

           

          Please do not worry,

           

          We would work out together in fixing your issue.

           

          First of all, we need to see if there is a sudden update like php happened at your host end which might have caused stopped emails.

           

          Please reach out to your host server and ask them about this.

           

          Let me know how it goes!

           

           

          Regards,
          Ankush

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