18 Replies Latest reply on Mar 20, 2018 4:03 AM by Akash Sharma

    File>New opens up a blank window appears with the following error: % CCX__FNFT__DIALOG_ NAME in  Photoshop c.c version 19.1.2

    guidog15517359 Level 1

      " area di lavoro inizio"

      negli ultimi aggiornamenti non si apre questa area e se cerco di aprire un nuovo file compare una finestra vuota  con il seguente titolo

      % CCX__FNFT__DIALOG_ NAME

      sono costretto ad usare il modulo precedente cambiando le preferenze generali

      Grazie per una cortese spiegazione

      Guido

        • 1. Re: Photoshop c.c version 19.1.2
          Ged Traynor Adobe Community Professional

          Try this

           

          Open up Preferences > General and enable "Use Legacy "New Document" Interface"

           

          Restart Photoshop

           

          Untitled1.jpg

          3 people found this helpful
          • 2. Re: Photoshop c.c version 19.1.2
            guidog15517359 Level 1

            Thanks for your kindness. I tried this option several times but nothing

            changed. I tried to uninstall and reinstall the app too but nothing

            changed. This trouble born since the 2 last update of photoshop c.c.

             

            2018-03-13 15:23 GMT+01:00 Ged Traynor <forums_noreply@adobe.com>:

             

            Photoshop c.c version 19.1.2 created by Ged Traynor

            <https://forums.adobe.com/people/Ged+Traynor> in Photoshop - View the

            full discussion <https://forums.adobe.com/message/10239740#10239740>

             

            • 3. Re: Photoshop c.c version 19.1.2
              Ged Traynor Adobe Community Professional

              Try running the Adobe Cleaner Tool

              Use the Creative Cloud Cleaner Tool to solve installation problems

               

              Failing that try contacting customer care

              Contact Customer Care

              2 people found this helpful
              • 4. Re: Photoshop c.c version 19.1.2
                guidog15517359 Level 1

                I followed all the instruction but Cleaner tool failed too

                I'd like contacting customer care but chat or phone call should very impossible for me in english

                Thanks a lot for your help however

                P.s. I did not find the log of cleaner tool result in my Win10

                • 5. Re: Photoshop c.c version 19.1.2
                  Akash Sharma Adobe Employee

                  Hi Guido,

                   

                  Sorry to hear that you're unable to open a new file in Photoshop after you've installed the Photoshop 19.1.2 update.

                   

                  Could you please post a screenshot of the error message you're seeing in the blank screen as mentioned above?

                   

                  Thanks,

                  Akash

                  • 6. Re: Photoshop c.c version 19.1.2
                    Ged Traynor Adobe Community Professional

                    Hi Akash

                     

                    I could be wrong but I think this is what the OP is talking about

                     

                    PhotoshopStartup.JPG

                    1 person found this helpful
                    • 7. Re: Photoshop c.c version 19.1.2
                      guidog15517359 Level 1

                      Hi Ged and Akash

                      Ged is right, this one is exactly the screen I can see opening Photoshop and  after asking for a new file.

                      Thanks

                      • 8. Re: Photoshop c.c version 19.1.2
                        Akash Sharma Adobe Employee

                        Thanks for the update and co-operation Guido, As you've mentioned, you have already used Adobe CC Cleaner tool to remove Photoshop and have reinstalled it. It seems like either a corrupt app component is preventing the "New Document" window to load correctly or there is a issue related to permissions to the app.

                        We'd like to see how the app works on a new Admin user account on your computer, please refer this article Adobe troubleshooting: Creating an admin account in Windows and let us know how it goes.

                         

                        ~Akash

                        • 9. Re: Photoshop c.c version 19.1.2
                          guidog15517359 Level 1

                          Hi Akash

                          on the new admin user account the problem is the same

                           

                          2018-03-14 14:50 GMT+01:00 Akash Sharma <forums_noreply@adobe.com>:

                           

                          Photoshop c.c version 19.1.2 created by Akash Sharma

                          <https://forums.adobe.com/people/Akash+Sharma> in Photoshop - View the

                          full discussion <https://forums.adobe.com/message/10242380#10242380>

                           

                          • 10. Re: Photoshop c.c version 19.1.2
                            Akash Sharma Adobe Employee

                            Sorry that the issue still persists. Could you please try disabling your Antivirus software temporarily and check if there's any improvement?

                             

                            Please help us with the Help>>System info from Photoshop so that we can check the app components and system specific details.

                            Also, please check whether your Creative Cloud Desktop App is updated to version 4.4.1.298  or not(sign out and sign in will trigger the CC desktop app to update) and then re-launch Photoshop.

                             

                            Let us know if that helps with this issue.

                             

                            ~Akash

                            • 11. Re: Photoshop c.c version 19.1.2
                              guidog15517359 Level 1

                              Serial number removed by moderator. This is a public forum.

                               

                               

                               

                              Versione di Adobe Photoshop: 19.1.2 20180302.r.277 2018/03/02: 1160083  x64

                              Numero di avvii: 12

                              Sistema operativo: Windows 10 64 bit

                              Versione: 10 o versione successiva 10.0.16299.15

                              Architettura di sistema: Famiglia CPU AMD:15, Modello:3, Stepping:3 con

                              MMX, Intero SSE, SSE FP, SSE2, SSE3

                              Conteggio processore fisico: 2

                              Velocità processore: 2800 MHz

                              Memoria incorporata: 8191 MB

                              Memoria disponibile: 4251 MB

                              Memoria disponibile per Photoshop: 6939 MB

                              Memoria usata da Photoshop: 70 %

                              Livelli alias: disattivato.

                              Palette modificatori: attivato.

                              Highbeam: ^ 0 ®Dimensioni porzioni immagine: 132 K

                              Livelli cache immagine: 4

                              Anteprima font: Media

                              Composizione testo: Latino

                              Monitor: 1

                              Visualizza limiti: alto= 0, sinistra= 0, basso= 1080, destra= 1920

                              Disegno OpenGL: attivato.

                              OpenGL - Consenti GPU precedenti: Non rilevato.

                              OpenGL - Modalità disegno: Avanzata

                              OpenGL - Consenti modalità normale: True.

                              OpenGL - Consenti modalità avanzata: True.

                              AIFCoreInitialized=1

                              AIFOGLInitialized=1

                              OGLContextCreated=1

                              NumGLGPUs=1

                              NumCLGPUs=1

                              NumNativeGPUs=0

                              glgpu[0].GLVersion="4.1"

                              glgpu[0].IsIntegratedGLGPU=0

                              glgpu[0].GLMemoryMB=2048

                              glgpu[0].GLName="AMD Radeon HD 6670"

                              glgpu[0].GLVendor="ATI Technologies Inc."

                              glgpu[0].GLVendorID=4098

                              glgpu[0].GLDriverVersion="15.201.1151.1008"

                              glgpu[0].GLRectTextureSize=16384

                              glgpu[0].GLRenderer="AMD Radeon HD 6670"

                              glgpu[0].GLRendererID=26456

                              glgpu[0].HasGLNPOTSupport=1

                              glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll"

                              glgpu[0].GLDriverDate="20151104000000.000000-000"

                              glgpu[0].CanCompileProgramGLSL=1

                              glgpu[0].GLFrameBufferOK=1

                              glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"

                              glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147 483647]

                              glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                              glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[108]

                              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[18]

                              glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[18]

                              glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

                              glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

                              glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

                              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

                              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                              glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                              clgpu[0].CLPlatformVersion="2.0 AMD-APP (1800.11)"

                              clgpu[0].CLDeviceVersion="1.2 AMD-APP (1800.11)"

                              clgpu[0].IsIntegratedCLGPU=0

                              clgpu[0].CLMemoryMB=2048

                              clgpu[0].CLName="Turks"

                              clgpu[0].CLVendor="Advanced Micro Devices, Inc."

                              clgpu[0].CLVendorID=4098

                              clgpu[0].CLDriverVersion="1800.11 (VM)"

                              clgpu[0].CLBandwidth=2.24048e+10

                              clgpu[0].CLCompute=71.3871

                              Tipo di licenza: Iscrizione

                               

                               

                              Numero di serie: xxxxxxxxxxxxxxxxxx

                               

                               

                              GUIDBucket:

                              Cartella applicazione: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

                              Percorso file temporanei: C:\Users\guido\AppData\Local\Temp\

                              La memoria virtuale di Photoshop dispone di I/O asincrono attivato

                              Volumi di memoria virtuale:

                                Avvio, 465,3 GB, 315,4 GB disponibili

                              Cartella plug-in richiesti: C:\Program Files\Adobe\Adobe Photoshop CC

                              2018\Required\Plug-Ins\

                              Cartella plug-in principali: C:\Program Files\Adobe\Adobe Photoshop CC

                              2018\Plug-Ins\

                               

                              Componenti installati:

                                A3DLIBS.dll  A3DLIB Dynamic Link Library  9.2.0.112

                                ACE.dll  ACE 2017/11/22-18:28:12  79.589342  79.589342

                                AdbePM.dll  PatchMatch 2016/11/03:19:48:57  1.578146  1.578146

                                AdobeLinguistic.dll  Adobe Linguisitc Library  10.0.0

                                AdobeOwl.dll  Adobe Owl  5.2.11

                                AdobePDFL.dll  PDFL 2017/10/31-06:12:59  79.250229  79.250229

                                AdobePIP.dll  Adobe Product Improvement Program  7.4.1.109.46827

                                AdobeSVGAGM.dll  AdobeSVGAGM  79.588619  79.588619

                                AdobeXMP.dll  Adobe XMP Core 2017/07/13-01:06:39  79.160924  79.160924

                                AdobeXMPFiles.dll  Adobe XMP Files 2017/07/13-01:06:39  79.160924

                              79.160924

                                AdobeXMPScript.dll  Adobe XMP Script 2017/07/13-01:06:39  79.160924

                              79.160924

                                adobe_caps.dll  Adobe CAPS  10,0,0,6

                                AGM.dll  AGM 2017/11/22-18:28:12  79.589342  79.589342

                                ahclient.dll    AdobeHelp Dynamic Link Library  3.0.0.6

                                AIDE.dll  AIDE 2016/05/27-01:08:49  79.574279  79.574279

                                amtlib.dll  AMTLib (64 Bit)  10.0.0.221 BuildVersion: 10.0; BuildDate:

                              Tue Aug 1 2017 8:28:8)  1.000000

                                ARE.dll  ARE 2017/11/22-18:28:12  79.589342  79.589342

                                AXE8SharedExpat.dll  AXE8SharedExpat 2015/03/13-23:40:54  79.562390

                              79.562390

                                AXEDOMCore.dll  AXEDOMCore 2015/03/13-23:40:54  79.562390  79.562390

                                Bib.dll  BIB 2017/11/22-18:28:12  79.589342  79.589342

                                BIBUtils.dll  BIBUtils 2017/11/22-18:28:12  79.589342  79.589342

                                boost_date_time.dll  photoshopdva  11.1.0

                                boost_filesystem.dll  photoshopdva  11.1.0

                                boost_signals.dll  photoshopdva  11.1.0

                                boost_system.dll  photoshopdva  11.1.0

                                boost_threads.dll  photoshopdva  11.1.0

                                cg.dll  NVIDIA Cg Runtime  3.0.00007

                                cgGL.dll  NVIDIA Cg Runtime  3.0.00007

                                CITThreading.dll  Adobe CITThreading  2.1.0.1  2.1.0.1

                                CoolType.dll  CoolType 2017/11/22-18:28:12  79.589342  79.589342

                                CRClient.dll  Adobe Crash Reporter Client DLL  1.6.3.0

                                dnssd.dll  Bonjour  3,0,0,2

                                dvaaudiodevice.dll  photoshopdva  11.1.0

                                dvacore.dll  photoshopdva  11.1.0

                                dvacrashhandler.dll  Adobe Audition CC 2017  10.0.0

                                dvamarshal.dll  photoshopdva  11.1.0

                                dvamediatypes.dll  photoshopdva  11.1.0

                                dvametadata.dll  photoshopdva  11.1.0

                                dvametadataapi.dll  photoshopdva  11.1.0

                                dvametadataui.dll  photoshopdva  11.1.0

                                dvaplayer.dll  photoshopdva  11.1.0

                                dvatransport.dll  photoshopdva  11.1.0

                                dvaui.dll  photoshopdva  11.1.0

                                dvaunittesting.dll  photoshopdva  11.1.0

                                dynamiclink.dll  photoshopdva  11.1.0

                                ExtendScript.dll  ExtendScript 2017/08/31-12:13:14  81.1150526

                              81.1150526

                                icucnv40.dll  International Components for Unicode 2014/10/31-16:52:45

                                Build gtlib_6.0.21339

                                icudt40.dll  International Components for Unicode 2014/10/31-16:52:45

                                Build gtlib_6.0.21339

                                icuuc40.dll  International Components for Unicode 2014/10/31-16:52:45

                                Build gtlib_6.0.21339

                                igestep30.dll  IGES Reader  9.3.0.113

                                imslib.dll  IMSLib DLL  10.0.0.22

                                JP2KLib.dll  JP2KLib 2017/10/31-01:22:04  79.268591  79.268591

                                libifcoremd.dll  Intel(r) Visual Fortran Compiler  10.0 (Update A)

                                libiomp5md.dll  Intel(R) OpenMP* Runtime Library  5.0

                                libmmd.dll  Intel(R) C/C++/Fortran Compiler  17.0.0

                                LogSession.dll  LogSession  7.4.1.109.46827

                                mediacoreif.dll  photoshopdva  11.1.0

                                MPS.dll  MPS 2017/10/31-01:22:04  79.588396  79.588396

                                pdfsettings.dll  Adobe PDFSettings  1.04

                                Photoshop.dll  Adobe Photoshop CC 2018  19.1.2

                                Plugin.dll  Adobe Photoshop CC 2018  19.1.2

                                PlugPlugExternalObject.dll  Adobe(R) CEP PlugPlugExternalObject

                              Standard Dll (64 bit)  8.5.0

                                PlugPlugOwl.dll  Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)

                              8.5.0.87

                                PSArt.dll  Adobe Photoshop CC 2018  19.1.2

                                PSCloud.dll                                                  1.0.0.1

                                PSViews.dll  Adobe Photoshop CC 2018  19.1.2

                                SCCore.dll  ScCore 2017/08/31-12:13:14  81.1150526  81.1150526

                                SVGRE.dll  SVGRE  79.586793  79.586793

                                svml_dispmd.dll  Intel(R) C/C++/Fortran Compiler  17.0.0

                                tbb.dll  Intel(R) Threading Building Blocks for Windows  2017, 0,

                              2017, 0118

                                tbbmalloc.dll  Intel(R) Threading Building Blocks for Windows  2017,

                              0, 2017, 0118

                                TfFontMgr.dll  FontMgr  9.3.0.113

                                TfKernel.dll  Kernel  9.3.0.113

                                TFKGEOM.dll  Kernel Geom  9.3.0.113

                                TFUGEOM.dll  Adobe, UGeom©  9.3.0.113

                                updaternotifications.dll  Adobe Updater Notifications Library

                              10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)  10.0.0.1

                                VulcanControl.dll  Vulcan Application Control Library  5.3.0.16

                                VulcanMessage5.dll  Vulcan Message Library  5.3.0.16

                                WinRTSupport.dll  Adobe Photoshop Windows RT Support  19.0.0.0

                                WRServices.dll  WRServices Thu June 21 2017 12:26:24  Build 0.22473

                              0.22473

                                wu3d.dll  U3D Writer  9.3.0.113

                               

                               

                              Plug-in richiesti:

                               

                                3D Studio 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “U3D.8bi”

                                Affresco 19.1.2 - dal file “Filter Gallery.8bf”

                                Applica texture 19.1.2 - dal file “Filter Gallery.8bf”

                                Asimmetria 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “statistics.8ba”

                                Auto FX Free Sampler 10.0 - dal file “AFX_Free_64.8bf”

                                Bagliore diffuso 19.1.2 - dal file “Filter Gallery.8bf”

                                Bassorilievo 19.1.2 - dal file “Filter Gallery.8bf”

                                Bordi brillanti 19.1.2 - dal file “Filter Gallery.8bf”

                                Camera Raw 10.2 - dal file “Camera Raw.8bi”

                                Carta da lettere 19.1.2 - dal file “Filter Gallery.8bf”

                                Cineon 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “Cineon.8bi”

                                Collada 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file “U3D.8bi”

                                Colore mezzetinte 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Colori NTSC  19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “NTSC Colors.8bf”

                                CompuServe GIF 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Conté Crayon 19.1.2 - dal file “Filter Gallery.8bf”

                                Contorni accentuati 19.1.2 - dal file “Filter Gallery.8bf”

                                Contorni con inchiostro 19.1.2 - dal file “Filter Gallery.8bf”

                                Contorni poster 19.1.2 - dal file “Filter Gallery.8bf”

                                Contorni strappati 19.1.2 - dal file “Filter Gallery.8bf”

                                Coordinate polari 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Core misurazione 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “MeasurementCore.8me”

                                Correzione obiettivo 19.1.2 - dal file “Lens Correction.8bf”

                                Cristallizza 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Curtosi 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “statistics.8ba”

                                Deforma 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Deviazione standard 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal

                              file “statistics.8ba”

                                Dicom 19.1.2 - dal file “Dicom.8bi”

                                Distorsione curvilinea 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Eazel Acquire 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “EazelAcquire.8ba”

                                Effetto acquerello 19.1.2 - dal file “Filter Gallery.8bf”

                                Effetto carboncino 19.1.2 - dal file “Filter Gallery.8bf”

                                Effetto carta bagnata 19.1.2 - dal file “Filter Gallery.8bf”

                                Effetto cromatura 19.1.2 - dal file “Filter Gallery.8bf”

                                Effetto fotocopia 19.1.2 - dal file “Filter Gallery.8bf”

                                Effetto increspatura 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Effetto incrinatura 19.1.2 - dal file “Filter Gallery.8bf”

                                Effetto intonaco 19.1.2 - dal file “Filter Gallery.8bf”

                                Effetto onda 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Effetto pennellate 19.1.2 - dal file “Filter Gallery.8bf”

                                Effetto punti 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Effetto retinatura 19.1.2 - dal file “Filter Gallery.8bf”

                                Effetto ritaglio 19.1.2 - dal file “Filter Gallery.8bf”

                                Effetto sfera 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Effetto sfumino 19.1.2 - dal file “Filter Gallery.8bf”

                                Effetto spatola 19.1.2 - dal file “Filter Gallery.8bf”

                                Effetto spirale 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Effetto spugna 19.1.2 - dal file “Filter Gallery.8bf”

                                Effetto vento 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Entropia 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “statistics.8ba”

                                Esporta tavole di consultazione colore 19.1.2 (20180302.r.277

                              2018/03/02: 1160083) - dal file “Export3DLUT.8be”

                                Estrusione 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Fibre 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Filtro Camera Raw 10.2 - dal file “Camera Raw.8bi”

                                Filtro Pacchetto immagini 19.1.2 (20180302.r.277 2018/03/02: 1160083) -

                              dal file “ChannelPort.8bf”

                                Filtro ritaglia e raddrizza foto 19.1.2 - dal file “Standard

                              MultiPlugin.8bf”

                                Flash 3D 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file “U3D.8bi”

                                Fluidifica 19.1.2 - dal file “Liquify.8bf”

                                Formato file bitmap 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Formato IFF 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Formato Targa 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Fuoco prospettico 19.1.2 - dal file “VanishingPoint.8bf”

                                Galleria filtri 19.1.2 - dal file “Filter Gallery.8bf”

                                Gessetto e carboncino 19.1.2 - dal file “Filter Gallery.8bf”

                                Google Earth 4 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “U3D.8bi”

                                Grana pellicola 19.1.2 - dal file “Filter Gallery.8bf”

                                Grandangolo adattato 19.1.2 - dal file “Adaptive Wide Angle.8bf”

                                Granulosità 19.1.2 - dal file “Filter Gallery.8bf”

                                Halide Bottlenecks 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal

                              file “HalideBottlenecks.8bx”

                                HDRMergeUI 19.1.2 - dal file “HDRMergeUI.8bf”

                                HSB/HSL 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                IGES 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file “U3D.8bi”

                                Increspatura oceano 19.1.2 - dal file “Filter Gallery.8bf”

                                Intermedio 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “statistics.8ba”

                                Intervallo 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “statistics.8ba”

                                Involucro di plastica 19.1.2 - dal file “Filter Gallery.8bf”

                                JPEG 2000 19.1.2 - dal file “JPEG2000.8bi”

                                Luce al neon 19.1.2 - dal file “Filter Gallery.8bf”

                                Luce NO VERSION - dal file “luce_64.8bf”

                                Massimo 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “statistics.8ba”

                                Matita colorata 19.1.2 - dal file “Filter Gallery.8bf”

                                Matlab Operation 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “ChannelPort.8bf”

                                Media 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “Average.8bf”

                                Media aritmetica  19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “statistics.8ba”

                                Mezzatinta 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Minimo 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “statistics.8ba”

                                Modulo Photoshop 3D 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal

                              file “Photoshop3DEngine.8bi”

                                Muovi 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Mystical Gen2 10.0 - dal file “Mystical_Gen2_PlugIn_64.8bf”

                                Nuvole 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “Clouds.8bf”

                                Nuvole in differenza 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal

                              file “Clouds.8bf”

                                Ombra tratteggiata 19.1.2 - dal file “Filter Gallery.8bf”

                                ON1 Develop 2017 11.6.0 - dal file “PerfectEnhanceProxy.8li”

                                ON1 Develop 2017 11.6.0 - dal file “PerfectEnhanceProxy.8li”

                                ON1 Develop 2017 Filter 11.6.0 - dal file “PerfectEnhanceProxy.8li”

                                ON1 Develop 2018 12.1.0.0 - dal file “PerfectEnhanceProxy.8li”

                                ON1 Develop 2018 12.1.0.0 - dal file “PerfectEnhanceProxy.8li”

                                ON1 Develop 2018 Filter 12.1.0.0 - dal file “PerfectEnhanceProxy.8li”

                                ON1 Effects 2017 11.6.0 - dal file “PerfectEffects.8li”

                                ON1 Effects 2017 11.6.0 - dal file “PerfectEffects.8li”

                                ON1 Effects 2017 Filter 11.6.0 - dal file “PerfectEffects.8li”

                                ON1 Effects 2018 12.1.0.0 - dal file “PerfectEffects.8li”

                                ON1 Effects 2018 12.1.0.0 - dal file “PerfectEffects.8li”

                                ON1 Effects 2018 Filter 12.1.0.0 - dal file “PerfectEffects.8li”

                                ON1 Resize 2018 12.1.0.0 - dal file “PerfectResizeProxy.8li”

                                ON1 Resize 2018 Engine Automation 12.1.0.0 - dal file

                              “PerfectResizeProxy.8li”

                                ON1 Resize 2018 Engine Filter 12.1.0.0 - dal file

                              “PerfectResizeProxy.8li”

                                ON1 Resize 2018 Filter 12.1.0.0 - dal file “PerfectResizeProxy.8li”

                                OpenEXR 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Pastelli su superficie ruvida 19.1.2 - dal file “Filter Gallery.8bf”

                                Patchwork 19.1.2 - dal file “Filter Gallery.8bf”

                                Pattern mezzetinte 19.1.2 - dal file “Filter Gallery.8bf”

                                PCX 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file “PCX.8bi”

                                Penna grafica 19.1.2 - dal file “Filter Gallery.8bf”

                                Pennello a secco 19.1.2 - dal file “Filter Gallery.8bf”

                                Photoshop Touch 19.0 - dal file “PSDX.8bi”

                                Pixar 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file “Pixar.8bi”

                                PLY 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file “U3D.8bi”

                                Portable Bit Map 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “PBM.8bi”

                                Porzioni 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Porzioni mosaico 19.1.2 - dal file “Filter Gallery.8bf”

                                PRC 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file “U3D.8bi”

                                Radiance 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “Radiance.8bi”

                                Rendering griglia di consultazione colore 19.1.2 (20180302.r.277

                              2018/03/02: 1160083) - dal file “Export3DLUT.8be”

                                Riduzione effetto mosso 19.1.2 - dal file “Shake Reduction.8bf”

                                Riflesso obiettivo 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Ritaglia e raddrizza foto 19.1.2 (20180302.r.277 2018/03/02: 1160083) -

                              dal file “CropPhotosAuto.8li”

                                Routine FastCore 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “FastCore.8bx”

                                Routine MMXCore 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “MMXCore.8bx”

                                Salva per Web 19.1.2 - dal file “Save for Web.8be”

                                Sfocatura con obiettivo 19.1.2 - dal file “Lens Blur.8bf”

                                Sfocatura migliore 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Sfocatura radiale 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Solarizza 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “Solarize.8bf”

                                Sommatoria 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “statistics.8ba”

                                Spaces 19.1.2 - dal file “Spaces.8li”

                                Spruzzo 19.1.2 - dal file “Filter Gallery.8bf”

                                STL 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file “U3D.8bi”

                                Sumi-e 19.1.2 - dal file “Filter Gallery.8bf”

                                Supporto multiprocessore 19.1.2 (20180302.r.277 2018/03/02: 1160083) -

                              dal file “MultiProcessor Support.8bx”

                                Supporto WIA 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “WIASupport.8li”

                                SupportoScripting 19.1.2 - dal file “ScriptingSupport.8li”

                                Timbro 19.1.2 - dal file “Filter Gallery.8bf”

                                Togli interlacciato 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Tracciati per Illustrator 19.1.2 - dal file “Standard MultiPlugin.8bf”

                                Tratti a spruzzo 19.1.2 - dal file “Filter Gallery.8bf”

                                Tratti ad angolo 19.1.2 - dal file “Filter Gallery.8bf”

                                Tratti scuri 19.1.2 - dal file “Filter Gallery.8bf”

                                U3D 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file “U3D.8bi”

                                Varianza 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “statistics.8ba”

                                Vernice di fondo 19.1.2 - dal file “Filter Gallery.8bf”

                                Vetro 19.1.2 - dal file “Filter Gallery.8bf”

                                Vetro colorato 19.1.2 - dal file “Filter Gallery.8bf”

                                Virtual Reality Modeling Language | VRML 19.1.2 (20180302.r.277

                              2018/03/02: 1160083) - dal file “U3D.8bi”

                                Wavefront|OBJ 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “U3D.8bi”

                                Wireless Bitmap 19.1.2 (20180302.r.277 2018/03/02: 1160083) - dal file

                              “WBMP.8bi”

                                Zig zag 19.1.2 - dal file “Standard MultiPlugin.8bf”

                               

                              Plug-in opzionali e di terze parti:

                               

                                Analog Efex Pro 2 2.0.12.12 - dal file “C:\Program Files\Google\Nik

                              Collection\Analog Efex Pro 2\Analog Efex Pro 2 (64-Bit)\Analog Efex Pro

                              2.8bf”

                                BackgroundFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik

                              Collection\Dfine 2\Dfine 2 (64-Bit)\Background.8bf”

                                Color Efex Pro 4 4.3.24.12 - dal file “C:\Program Files\Google\Nik

                              Collection\Color Efex Pro 4\Color Efex Pro 4 (64-Bit)\Color Efex Pro 4.8bf”

                                Dfine 2 2.2.21.12 - dal file “C:\Program Files\Google\Nik

                              Collection\Dfine 2\Dfine 2 (64-Bit)\Dfine2.8bf”

                                FineStructuresFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik

                              Collection\Dfine 2\Dfine 2 (64-Bit)\FineStructures.8bf”

                                HDR Efex Pro 2 2.2.24.12 - dal file “C:\Program Files\Google\Nik

                              Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”

                                HotPixelsFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik

                              Collection\Dfine 2\Dfine 2 (64-Bit)\HotPixels.8bf”

                                Merge to HDR Efex Pro 2 2.2.24.12 - dal file “C:\Program

                              Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex

                              Pro 2.8bf”

                                Nik Collection Selective Tool 2.1.28 - dal file “C:\Program

                              Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\Google\Selective

                              Tool\SelectivePalette.8li”

                                ShadowsFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik

                              Collection\Dfine 2\Dfine 2 (64-Bit)\Shadows.8bf”

                                Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - dal file “C:\Program

                              Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3

                              (64-Bit)\SHP3RPS.8bf”

                                Sharpener Pro 3: (2) Output Sharpener 3.1.21.12 - dal file “C:\Program

                              Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3

                              (64-Bit)\SHP3OS.8bf”

                                Silver Efex Pro 2 2.2.24.12 - dal file “C:\Program Files\Google\Nik

                              Collection\Silver Efex Pro 2\Silver Efex Pro 2 (64-Bit)\Silver Efex Pro

                              2.8bf”

                                SkinFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik

                              Collection\Dfine 2\Dfine 2 (64-Bit)\Skin.8bf”

                                SkyFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik

                              Collection\Dfine 2\Dfine 2 (64-Bit)\Sky.8bf”

                                StrongNoiseFilter 2.2.21.12 - dal file “C:\Program Files\Google\Nik

                              Collection\Dfine 2\Dfine 2 (64-Bit)\StrongNoise.8bf”

                                Viveza 2 2.1.21.12 - dal file “C:\Program Files\Google\Nik

                              Collection\Viveza 2\Viveza 2 (64-Bit)\Viveza2.8bf”

                               

                              Plug-in duplicati e disattivati: NESSUNO

                               

                               

                              Impossibile caricare i seguenti plug-in: NESSUNO

                               

                              Estensioni:

                               

                                com.adobe.inapp.purchase  2.11.27 - dal file “C:\Program

                              Files\Adobe\Adobe Photoshop CC

                              2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

                                com.adobe.Butler.backend  2.0.0 - dal file “C:\Program Files\Adobe\Adobe

                              Photoshop CC

                              2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

                                Librerie  2.11.27 - dal file “C:\Program Files\Adobe\Adobe Photoshop CC

                              2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

                                %CCX_FNFT_DIALOG_NAME  2.1.1 - dal file “C:\Program Files (x86)\Common

                              Files\Adobe\CEP\extensions\CCX_CMDN_EXTENSION_2_1_1_004\fnft.html”

                                %CCX_START_PANEL_NAME  2.1.1 - dal file “C:\Program Files (x86)\Common

                              Files\Adobe\CEP\extensions\CCX_START_EXTENSION_2_1_1_076\index.html”

                                ON1  1.0.0 - dal file “C:\Program Files (x86)\Common

                              Files\Adobe\CEP\extensions\com.ononesoftware.onone\index.html”

                                FX Box  1.0.0 - dal file

                              “C:\Users\guido\AppData\Roaming\Adobe\CEP\extensions\fx_box.extension\index.html”

                                Temi Adobe Color  6.1.0 - dal file “C:\Program Files\Adobe\Adobe

                              Photoshop CC

                              2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

                                Esporta come  3.1.2 - dal file “C:\Program Files\Adobe\Adobe Photoshop

                              CC

                              2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                                PSKiss Portrait Photography Toolkit  1.0.0 - dal file “C:\Program Files

                              (x86)\Common

                              Files\Adobe\CEP\extensions\com.pskiss.toolkit.portrait\index.html”

                                Esporta come  3.1.2 - dal file “C:\Program Files\Adobe\Adobe Photoshop

                              CC

                              2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                               

                              Periferiche TWAIN installate: NESSUNA

                               

                              Hi Akash

                              Above are the system information

                              With antivirus "off" the result is the same

                              My Adobe c.c. desktop version is updated (confirmed)

                              Thanks for your patience

                               

                              2018-03-14 19:45 GMT+01:00 Akash Sharma <forums_noreply@adobe.com>:

                               

                              Photoshop c.c version 19.1.2 created by Akash Sharma

                              <https://forums.adobe.com/people/Akash+Sharma> in Photoshop - View the

                              full discussion <https://forums.adobe.com/message/10243409#10243409>

                              • 12. Re: Photoshop c.c version 19.1.2
                                Akash Sharma Adobe Employee

                                Thanks for providing the System info, It all looks good to me apart from the outdated GPU drivers

                                Please update your GPU drivers to latest from the manufacturer's website.

                                 

                                ~Akash

                                • 13. Re: Photoshop c.c version 19.1.2
                                  guidog15517359 Level 1

                                  O.K.  I Have updated my GPU drivers but Photoshop is as before

                                  -Guido

                                   

                                  2018-03-15 19:24 GMT+01:00 Akash Sharma <forums_noreply@adobe.com>:

                                   

                                  Photoshop c.c version 19.1.2 created by Akash Sharma

                                  <https://forums.adobe.com/people/Akash+Sharma> in Photoshop - View the

                                  full discussion <https://forums.adobe.com/message/10246062#10246062>

                                   

                                  • 14. Re: Photoshop c.c version 19.1.2
                                    Akash Sharma Adobe Employee

                                    Guido, Thanks for the update.

                                     

                                    We have identified this as a known issue and it is being worked upon by our Engineering team.

                                    Similar discussion: Photoshop: Start Workspace not loading correctly (19.0 & 19.1) | Photoshop Family Customer Community

                                     

                                    BTW, You've mentioned in your issue statement:

                                    % __ FNFT __ CCX DIALOG _ NAME

                                    I am forced to use the old form changing general preferences.

                                    Just to confirm, if you open up Preferences > General and enable "Use Legacy "New Document" Interface", are you able to use the legacy "New document" window?

                                     

                                    Appreciate your continuous efforts in troubleshooting the issue with us.

                                    Regards,

                                    Akash

                                    • 15. Re: Photoshop c.c version 19.1.2
                                      guidog15517359 Level 1

                                      Thank you Akash for your very appreciated help

                                      My issue is exactly the same explained in similar discussion

                                      I confirm you that enabling  "new document Interface" in Photoshop

                                      preferences the result is always the same : a black window, and asking for

                                      a new file I can see only that strange window as you know

                                      Regards

                                      Guido

                                       

                                      2018-03-16 16:27 GMT+01:00 Akash Sharma <forums_noreply@adobe.com>:

                                       

                                      Photoshop c.c version 19.1.2 created by Akash Sharma

                                      <https://forums.adobe.com/people/Akash+Sharma> in Photoshop - View the

                                      full discussion <https://forums.adobe.com/message/10248141#10248141>

                                       

                                      • 16. Re: Photoshop c.c version 19.1.2
                                        Akash Sharma Adobe Employee

                                        Sorry about the hassle Guido. Kindly follow the troubleshooting steps as mentioned below:

                                        • Sign out of the creative cloud desktop app
                                        • Download the creative cloud desktop Uninstaller to uninstall it.

                                                  Link to download the creative cloud Uninstaller:   https://helpx.adobe.com/uk/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

                                        • Once the creative cloud desktop app is uninstalled. Please download it again from the link given below:

                                                 https://www.adobe.com/creativecloud/desktop-app.html

                                        • Install the creative cloud desktop app and sign in into it.

                                         

                                        Our Engineering team is also monitoring this issue and your help is much appreciated. Please let us know how it goes.

                                         

                                        Regards,

                                        Akash

                                        • 17. Re: Photoshop c.c version 19.1.2
                                          guidog15517359 Level 1

                                          Hi Akash

                                          DONE. And now all looks right

                                          I,m very happy for this and thank you very much. However I stay at your

                                          disposal for any question

                                          ciao

                                          Guido

                                           

                                          2018-03-19 18:36 GMT+01:00 Akash Sharma <forums_noreply@adobe.com>:

                                           

                                          Photoshop c.c version 19.1.2 created by Akash Sharma

                                          <https://forums.adobe.com/people/Akash+Sharma> in Photoshop - View the

                                          full discussion <https://forums.adobe.com/message/10253646#10253646>

                                           

                                          • 18. Re: Photoshop c.c version 19.1.2
                                            Akash Sharma Adobe Employee

                                            Thanks for the update Guido. That's great news

                                            I really appreciate your cooperation working throughout the conversation.

                                             

                                            Regards,

                                            Akash