2 Replies Latest reply on May 2, 2018 1:07 PM by AnandSri

    Adobe Acrobat DC email button not working

    alp97055394 Level 1

      I have seen this issue many times and see it on this very forum - unresolved. I am running the latest build of Windows 10 and Outlook 2016. At one time DC would prompt me for an Outlook profile. This has now gone away and after 2 clicks of the email button in DC pro there is what appears to be a hidden modal dialog locking out the user from DC. Closing it via task manager is the only option.

       

      The profile prompt did not make any sense as there is only one OL profile and emailing attachments form anywhere else works perfectly.

       

      I went into preferences and unselected and reselected Outlook as the default email client. The rudimentary article that point to running Outlook in Exchange Cached mode and Acrobat DC being fully updated is of no help. Attach to email option is not working | Acrobat DC, Acrobat Reader DC

       

      This is a frequent issue. Can we get real help on this one?

       

      Thank you,

      Al