4 Replies Latest reply on Mar 15, 2018 9:10 AM by Günter Heißenbüttel

    Page Item Size Problem

    kelseyholden Level 1

      Hi !


      I'm getting an error message when I open my site


      Screen Shot 2018-03-13 at 6.06.38 PM.png

      My asset panel is showing 2 assets that are being upsampled ... except they are not.


      Screen Shot 2018-03-13 at 6.09.34 PM.png

      The screen shot shows that my Original Asset Size is 748px X 444px

      but my Page Item Size is 782px x 464px


      As I've circled in red, my Image Frame is 748px X 444px .... Is that not my Page Item?


      I don't understand where the 782px x 464px is coming from.


      I have another asset where this is happening as well:

      Screen Shot 2018-03-13 at 6.13.16 PM.png


      Hopefully someone can help me out with this one!





        • 1. Re: Page Item Size Problem
          Günter Heißenbüttel Adobe Community Professional

          You show us the dimensions of the image frame, not of the image itself.

          Please double click onto the image, make sure, that top left of Muse’s application window the label „Image“ and not „Image Frame“ is shown and check the „W“ and „H“ values again. They shouldn’t be higher as the original image size.

          • 2. Re: Page Item Size Problem
            ankushr40215001 Level 7

            Hey Kelsey,


            What is the version of Muse you are using?


            Would you mind to reduce your site to only one single page with this image, upload this Muse-file together with the image to a file exchange service like Dropbox and post the link here? I’d like to take a look.





            • 3. Re: Page Item Size Problem
              kelseyholden Level 1

              Günter Heißenbüttel


              I've double clicked the image and the Image Size is matching the Frame size.  I still don't understand where the different Page Item Size is coming from:


              Screen Shot 2018-03-15 at 8.50.46 AM.png

              Screen Shot 2018-03-15 at 8.51.15 AM.png


              I tried removing them and re-placing and everything is fine and the Page Item Size is correct, until I close the file and when I re-open it I'm getting the warning again and the Page Item Size discrepency... :\




              When I save as a new file with nothing on it but those images, I'm not getting the warning... I'm so confused!

              • 4. Re: Page Item Size Problem
                Günter Heißenbüttel Adobe Community Professional

                kelseyholden: Could you please

                • delete all pages and all elements but this „misbehaving“ image,
                • save this small.muse file under a new name,
                • upload it – together with the original image – to Dropbox, CC Files or a similar file sharing service and
                • post the download link here?

                Then we can have a close look!

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